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Journaling emails. Outlook97

Posted on 1998-04-01
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Last Modified: 2010-08-05
The email journal doesnt bring up the email, just an entry note, which is pretty useless to me.

In Tools/Options/Journal tab, I can check the 'E-mail message' check box in the 'Automatically record these items" frame. But the 'For these contacts' frame is empty, even though i have contacts entered in the Contact folders.

I want this to work. Points for a solution.
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Question by:ozphil
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Expert Comment

by:d4jaj1
ID: 1620430
Are you using the Exchnage Server or regular SMTP POP3 email?  The reason I aks is many of the Outlook functions, like Inbox Rules, synconization, etc don't work unless the exchnage server is being used.  I though I saw something about Journal entries not working correctly with SMTP, but I can't remember.  Let me know.
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by:ozphil
ID: 1620431
Im using SMTP. All the literature ive been reading doesnt indicate that Outlook functions wont work with SMTP, but what you say may be correct. However i need to be sure. Any Microsoft knowledge base references?

Outlook looks like it will be of limited use if its features dont support SMTP. 'Half baked' is the description one would use.
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d4jaj1 earned 100 total points
ID: 1620432
I have gotten this to work in version 8.02.  Simply drag a email message from your inbox to the journal and a 'link' to the email will be added in the journal.  It would be better if the contents of the email were added, but only a envelope and a text message of the email appear.

A few things need to be set inorder for this to work.  From teh Tools menu, choose Options, then the Journal tab.  Select teh save emails section on teh right side and select the contacts you want to journal on the right.

Let me know if you have any more questions.
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