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com port 1

I have a Casio QV-30 Camera. The camera worked just fine and I have used it often. I called customer service and she said that the camera doesn't always work with the Com1 port. I checked the Com 1 port and it works just find.  I tried  to re-install the software and it works just fine.

maybe if you talk to customer service they may be able to walk through it. I talked to them twice and she keeps telling me that my Com 1 port isn't working.

Do you have any suggestions?  Please Resond ASAP FOR EXTRA POINTS
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Ther is also a CD-Rom -CDR recordable... that is used on this port
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aszure

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Does it fail to communicate with the camera completely, or does it fail durring downloading images?