shortcuts and programs won't run

A friend with a p133, win95, 16 meg ram, running Communicator 4 downloaded Quicktime's 16 bit movie player. During installation he got a message saying "severe - internal compression library file error. Unable to enumerate files in compressed library." He bailed out -- actually turned the computer off! Now when he tries to run programs, either from shortcuts or the start menu, the install shield pops up, telling him "this will install quicktime and QT browser plug-in (16 bit). If he continues, he gets the compression error -- if he doesn't, he goes back to the desktop. He's able to run my computer and control panel, but isn't able to delete quicktime, even after shutting down everything but explorer, systray and rnaapp (real audio?) using crtl-alt-del. I don't know what else to suggest.
shermAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

busukaCommented:
Try to clean \Windows\Temp directory (or whatever SET TMP or SET TEMP points to).
Check StartUp folder, in SYSTEM.INI run= and load= lines. Maybe you'll need to clean
registry by exporting it to text file and importing it back. It's possible from DOS. Do you
get errors when you boot into Safe Mode (F8 upon startup brings menu, where you can
select it) ?
0
pleajCommented:
Try what busuka suggests, but it sounds like your friend downloaded a corrupted file.  Try downloading it again, if you can get your browser to work, or just download a copy to your computer and give it to your friend.  when he installs the real deal it should work fine.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
shermAuthor Commented:
Okay, I'll try that, but I need a little help with busuka's answer. How do you clean the temp directory? Should I empty it?
What do I do with the run= and load= lines? And how do I go about cleaning the registry?
0
busukaCommented:
Yes, right after Windows bootup remove ALL files in it. It's absolutely safe. Now run=
line, check if it has something. If it contains some info after = try to remove it, so it'll
look like run=
Do the same with load= (backup file WIN.INI first). BTW, I mistyped, these lines are in
WIN.INI not in SYSTEM.INI file.
RNAAPP is some run-time module for dial-up. It doesn't connected with your problem at
all.
Now, can you run REGEDIT ? If you can, then just click on Registry in menu and select
Export registry file, then you'll be asked in which file you want export (usually .reg). Then
boot to DOS command prompt and run REGEDIT /C MyReg.reg
where MyReg.reg is file where you exported registry.
Note1!: first of all: backup your registry (SYSTEM.DAT and USER.DAT) into safe location,
open some directory, say RegBack, for this purpose.
Note2: in process of creation registry in DOS REGEDIT may hang, if it happened, boot to
SafeMode, run REGEDIT and click on Registry -> Import registry.

If you can't run REGEDIT from Windows, you can run it from DOS. Just run it with /? to
get list of options.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.