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Norton Failure

Posted on 1998-04-19
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Last Modified: 2010-04-25
I need some help...  I started having the computer lock up several time an hour.  I ran Norton Disk Doctor 3.1, and received the following message:

Scan Catalog
An error was found in the file record in the catalog b-tree
The data fork for the file, "Data", ahs an incorrect physical length, (node 314, record 3)
(5,6,13)
Node #314, Record Offset 3
Norton Utilities is unable to fix this problem.

What is wrong and what can be done if Norton can not fix it?


Thanks   Ed
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Question by:groundhog
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Author Comment

by:groundhog
ID: 1540850
Edited text of question
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by:weed
ID: 1540851
1) are you running norton off a boot disk?
2) are you using HFS+ under system 8.1?
3) is this computer a 6400 or 6500?
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by:groundhog
ID: 1540852
I've used the Norton program from both the emergency start up disk and off the hard drive.  I am running a PowerMac 6100/60 using a 7.1.2 OS.  OS8 takes up too much memory as the 6100 only has 250 meg of hard drive.  Each time I run Norton I receive the same message that it can not make the repair.  Still looking for any reason as to what the problem is and how to correct it.
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Author Comment

by:groundhog
ID: 1540853
I've used the Norton program from both the emergency start up disk and off the hard drive.  I am running a PowerMac 6100/60 using a 7.1.2 OS.  OS8 takes up too much memory as the 6100 only has 250 meg of hard drive.  Each time I run Norton I receive the same message that it can not make the repair.  Still looking for any reason as to what the problem is and how to correct it.
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weed earned 100 total points
ID: 1540854
well the best way would be to back up (which isnt hard for a 250 meg drive) and reformat that drive with disk tools. then drop yer stuff back on...if the problem still exists you know its software and not hardware *whew*. if it does still exists reinstall your system from scratch meaning ditch yer system folder and put a fresh new one in. that should fix yer problems.
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Author Comment

by:groundhog
ID: 1540855
I realize that my last resort option is to reformat the hard drive.  I'm trying to prevent doing that, as it may not correct the problem.  I am looking for a reason why Norton can not correct the problem.  Once I exhaust all my options I will most likely have to do a reformat and a clean install which is a royal pain.  Still looking for answers.
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Expert Comment

by:weed
ID: 1540856
norton may not be able to fix it because there is an actual hardware defect with the HD. norton of course cant fix those (not without one helluvan update anyway). however reformatting the drive would attempt to write around those blocks that are damaged. of course if the HD spindle is tweaked yer way outta luck. anyway backing up a 250 meg is nothing...ya can fit that on 2 zip disks easily if ya compress it first. imagine trying to back up a 4.3 gig.
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Author Comment

by:groundhog
ID: 1540857
weed's answer is what I already knew and was trying to avoid.  Was looking for a more specific answer.  Apparently no one knows of a better solution.
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