tlkntecgb
asked on
can not read disk 2 insert to drive and close door.
while installing 95 upgrade to win3.11,i get to the setup part and it stops after disk #2 and sayes "can not read setup disk,insert disk and make sure drive door is closed.
thats as far as i get.HELP!!!
thats as far as i get.HELP!!!
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tlkntecgb,
If you want to try to fix it while you are waiting, he's some info from Microsoft:
==========================
You may have bad Setup disks.
Disks 2-13 are Distribution Media Format (DMF) disks rather than standard MS-DOS-formatted disks. DMF disks can store more information than standard MS-DOS-formatted disks. However, some computers may have trouble reading DMF disks. If you have a computer that does not read DMF disks properly, Setup may not work properly.
You can use the following steps to troubleshoot DMF disk issues:
1. Copy the Extract.exe file from disk 1 to the root folder of
drive C. To do so, type the following line at the command
prompt:
copy a:\extract.exe c:\
2. Create a temporary folder on your hard disk by typing the
following line at the command prompt:
md c:\win95tmp
3. With disk 2 in drive A, extract the Precopy2.cab and Win95_02.cab
files to the folder you created in step 2. To do so, type the
following commands:
extract /e a:\precopy2.cab /l c:\win95tmp
extract /e a:\win95_02.cab /l c:\win95tmp
NOTE: You must use the Extract command with all disks (except disk
1) because they are DMF disks.
For additional information about using the Extract command, please
see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files
If you cannot extract these files from disk 2, try to extract a
different .cab file from a different disk. If you cannot extract any
.cab file, your computer hardware may not be functioning correctly, or
your computer may be infected with a computer virus.
You should run current virus detection software to determine if your
computer is infected with a virus. If a virus is detected, remove the
virus from the computer, and then try to extract the files again.
NOTE: If a virus has infected a Setup disk, the disk cannot be used.
You will need replacement disks.
If you are still unable to extract the files after verifying that your
computer is not infected with a virus, try extracting the files using
another computer. If you are able to extract the files using another
computer, you should contact your hardware manufacturer for assistance
with properly configuring or replacing your malfunctioning computer
hardware.
If you encounter problems only when you try to extract certain .cab
files but you can extract other .cab files, you may need replacement
disks. Please call (800) 207-7766 or Microsoft Technical Support for
replacement disks.
==========================
I hope it helps,
Ralph
If you want to try to fix it while you are waiting, he's some info from Microsoft:
==========================
You may have bad Setup disks.
Disks 2-13 are Distribution Media Format (DMF) disks rather than standard MS-DOS-formatted disks. DMF disks can store more information than standard MS-DOS-formatted disks. However, some computers may have trouble reading DMF disks. If you have a computer that does not read DMF disks properly, Setup may not work properly.
You can use the following steps to troubleshoot DMF disk issues:
1. Copy the Extract.exe file from disk 1 to the root folder of
drive C. To do so, type the following line at the command
prompt:
copy a:\extract.exe c:\
2. Create a temporary folder on your hard disk by typing the
following line at the command prompt:
md c:\win95tmp
3. With disk 2 in drive A, extract the Precopy2.cab and Win95_02.cab
files to the folder you created in step 2. To do so, type the
following commands:
extract /e a:\precopy2.cab /l c:\win95tmp
extract /e a:\win95_02.cab /l c:\win95tmp
NOTE: You must use the Extract command with all disks (except disk
1) because they are DMF disks.
For additional information about using the Extract command, please
see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files
If you cannot extract these files from disk 2, try to extract a
different .cab file from a different disk. If you cannot extract any
.cab file, your computer hardware may not be functioning correctly, or
your computer may be infected with a computer virus.
You should run current virus detection software to determine if your
computer is infected with a virus. If a virus is detected, remove the
virus from the computer, and then try to extract the files again.
NOTE: If a virus has infected a Setup disk, the disk cannot be used.
You will need replacement disks.
If you are still unable to extract the files after verifying that your
computer is not infected with a virus, try extracting the files using
another computer. If you are able to extract the files using another
computer, you should contact your hardware manufacturer for assistance
with properly configuring or replacing your malfunctioning computer
hardware.
If you encounter problems only when you try to extract certain .cab
files but you can extract other .cab files, you may need replacement
disks. Please call (800) 207-7766 or Microsoft Technical Support for
replacement disks.
==========================
I hope it helps,
Ralph
Hi Ralph,
Would you mind telling me what MSKB article this is from.
Great answer.
Bud
Would you mind telling me what MSKB article this is from.
Great answer.
Bud
Bud, I lost the URL, but it somewhere in the Win95 setup section.
Ralph
Ralph
I found it.
Windows 95 Customer Advisory for Virus on Disk 2 Problems
http://support.microsoft.com/support/kb/articles/Q136/1/11.asp
Troubleshooting DMF Installation Floppy Disks
http://support.microsoft.com/support/kb/articles/q118/5/80.asp
tlkntecgb,
As you can see Ralph has given you the best advice.
it would be proper and courteous to reject Stevemiller's poor attemt at an answer and then leave a comment saying;
"Requesting answer from Rmarotta only".
Regards,
Bud
Windows 95 Customer Advisory for Virus on Disk 2 Problems
http://support.microsoft.com/support/kb/articles/Q136/1/11.asp
Troubleshooting DMF Installation Floppy Disks
http://support.microsoft.com/support/kb/articles/q118/5/80.asp
tlkntecgb,
As you can see Ralph has given you the best advice.
it would be proper and courteous to reject Stevemiller's poor attemt at an answer and then leave a comment saying;
"Requesting answer from Rmarotta only".
Regards,
Bud
Bud, I really don't expect to hear from tlkntecgb again.
It's happened a lot lately......
(newly registered)
Ralph
It's happened a lot lately......
(newly registered)
Ralph
Please grade your answer in accordance with your customer agreement
Another runner.
Bud
Bud
Have you resolved this problem yet?
If the proposed answer does not solve your problem, please re-open the question so that other experts may provide a solution for you.
Regards,
Ralph
If the proposed answer does not solve your problem, please re-open the question so that other experts may provide a solution for you.
Regards,
Ralph
I guess the guy doesn't get his e-mail, huh?
Ralph
Ralph
I think He's long gone Ralph.
Bud
Bud
Here is an easy and fast answer to your problem. Call Microsoft Customer Support at 1-800-360-7561. Tell them of your situation....they will likely send you another set of Disks 2 day Fed-Ex Air and you will be able to send back yours in the packaging they provide.
When you get them, reject Steves answer and please request that 'Smeebud onle Answer".
Regards,
Bud