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Canon BJC600 info. Please don't lock this question!

Posted on 1998-05-15
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Regarding emptying the waste ink tank, I can put more details down.

I have heard a rumour that non-Canon ink manufacturers are considering legal action because Canon are stating their inks to be the cause of faulty print heads, when in fact wear and tear is the source of the problem.

Ink formulations are very similar, and those inks are rigorously checked, so I would be wary about such claims.

For anyone with a BJC600 series printer, I recommend you halve the life expectancy of the print head that they suggest. From my own experience, and from what ex-Canon engineers have told me, their recommendation is very optimistic.

Does anyone have more information on this?
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Question by:tstaddon
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by:billko
ID: 2014290
I'm surprised that Canon would make a statement like that.  Usually, companies are not so bold, and go only as far as saying something like, "Use of ink other than our brand may cause damage to your printer, and may void the warranty."

Bill
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seychell earned 150 total points
ID: 2014291
Sorry - I can't resist !!!

Hi I am ex-canon - State support Manager for three years, trained the services tech for Canon Authorised Server Agents.


Canon claim that their Ink is the only ink to use, mainly because of revinue.  There are not many dollars in the printers, but the consumerables offer a "rolling" source of good incomes.  BUT their is a good point made by canon.

The heads life expectancy, in my experience, can be shorteded by the use of non-canon inks.  the reason ?

The ink is actually heated up, viscosty is a big issue.  Also some formulations, though are similar, can cause a resin to block the heads.  

The reason canon will revoke the warranty is mainly for these reasons.  By the way (and remember I no longer work for them) I have yet to see a non-Canon ink that passes the seceret "ink test" that will prove if it is non-genuine, and could damage the heads.  Service agents preform this test on all heads brought in for warranty.

It is very relivant for BCJ600, because the heads are delecate.  A little insider tip.  If your print head is blocked - fill a plate will luke warm distilled water and let it sit over night. then pop head back - rinse it -dry it out for a few hours, replace the ink, purge the bastard, and it usually unblocks the head, by the way canon do not recommend this, but it works - they want you to buy a new head - you guessed it, for revinue !!

Ink manuacturers will not win if they sue.  Formulation is only a part of the equation..... It is also like trying to sue Ford for a faulty engine, when they tell you to only use ford parts, and you chose repco... they can't garantee preformace, unless you still to their conditions....
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by:tstaddon
ID: 2014292
I have actually seen a letter *allegedly* from Canon sent to a customer which says clearly that the non-OEM ink directly caused a print head failure. They wanted £230 to fix the problem.

I have also seen an ex-Canon engineer's report which said excessive wear and tear was the cause in this case, and the non-OEM ink was recommended by him for use (he said he used the same ink cartridges).
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by:tstaddon
ID: 2014293
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