• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 498
  • Last Modified:

Wm.Cap.A Virus

OK...Whenever a Word 5.0 MAC user sends an a file to a Windows Word 7.0 user via e-mail, the recipient gets an error from Norton Anti-Virus about a WM.Cap.A virus.  I understand that this has to do with changes in the Normal.dot file (blah, blah, blah).  We have gone into the WinWord user's Tools, Options and disabled Enable Macro Virus Protection, but this pesky critter keeps appearing!  How do we make it go away?  Our President doesn't really like having to innoculate files every time he turns around (makes him nervous).  Any assistance would be greatly appreciated.
0
ah
Asked:
ah
  • 2
1 Solution
 
JezCommented:
Is your Anti-Virus software actually cleaning the files or is just letting you know? Have you scanned and removed the virus from both machines? Is there a network involved?
0
 
shalbeCommented:
ah,

There is a place in the Norton Anti Virus program to tell it to ignore specific files when it scans. If it is Norton that is giving you the message then you'll have to change it through Norton. Tell it to ignore Normal.dot. I think there is also an option to disable macro virus scans.

I don't remember exactly where it is and I don't have it loaded now. If you can't find it, let me know. Try doing a search in Norton Help for ignore.

Steve
0
 
ahAuthor Commented:
I believe that I had said to exclude *.dot files ... I will verify on user's machine.  Thanks.
0
 
shalbeCommented:
ah,

      There is a place in the Norton Anti Virus program to tell it to ignore specific files when it scans. If it is Norton that is giving you the message then you'll have to change it through Norton. Tell it to ignore Normal.dot. I think there is also an option to disable macro virus scans.

I don't remember exactly where it is and I don't have it loaded now. If you can't find it, let me know. Try doing a search in Norton Help for ignore.

Steve
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now