Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Wm.Cap.A Virus

Posted on 1998-06-17
4
478 Views
Last Modified: 2006-11-17
OK...Whenever a Word 5.0 MAC user sends an a file to a Windows Word 7.0 user via e-mail, the recipient gets an error from Norton Anti-Virus about a WM.Cap.A virus.  I understand that this has to do with changes in the Normal.dot file (blah, blah, blah).  We have gone into the WinWord user's Tools, Options and disabled Enable Macro Virus Protection, but this pesky critter keeps appearing!  How do we make it go away?  Our President doesn't really like having to innoculate files every time he turns around (makes him nervous).  Any assistance would be greatly appreciated.
0
Comment
Question by:ah
  • 2
4 Comments
 
LVL 1

Expert Comment

by:Jez
ID: 1612530
Is your Anti-Virus software actually cleaning the files or is just letting you know? Have you scanned and removed the virus from both machines? Is there a network involved?
0
 
LVL 3

Expert Comment

by:shalbe
ID: 1612531
ah,

There is a place in the Norton Anti Virus program to tell it to ignore specific files when it scans. If it is Norton that is giving you the message then you'll have to change it through Norton. Tell it to ignore Normal.dot. I think there is also an option to disable macro virus scans.

I don't remember exactly where it is and I don't have it loaded now. If you can't find it, let me know. Try doing a search in Norton Help for ignore.

Steve
0
 

Author Comment

by:ah
ID: 1612532
I believe that I had said to exclude *.dot files ... I will verify on user's machine.  Thanks.
0
 
LVL 3

Accepted Solution

by:
shalbe earned 100 total points
ID: 1612533
ah,

      There is a place in the Norton Anti Virus program to tell it to ignore specific files when it scans. If it is Norton that is giving you the message then you'll have to change it through Norton. Tell it to ignore Normal.dot. I think there is also an option to disable macro virus scans.

I don't remember exactly where it is and I don't have it loaded now. If you can't find it, let me know. Try doing a search in Norton Help for ignore.

Steve
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Problem: You created a new custom form in Outlook for your contacts (added fields, deleted fields, changed the layout of fields, whatever) and made it the default form for contacts. The good news is that all new contacts will utilize the new form. T…
No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question