davcos
asked on
NT Explorer / Dr Watson
I am continuing to get a Dr Watson error with NT Explorer. Also it seems to be happening with very few programs open, but usually NT Explorer and MS Internet Explorer 4.01.
My system is a 300Mz Pentium II wiht 128mb ram, 4, 4BG Seagate SCSI drives, Windows NT 4 with SP3, Lots of free drive space.
Here is the first part of the Dr Watson Log File...
Application exception occurred:
App: EXPLORER.dbg (pid=247)
When: 5/13/1998 @ 7:59:51.774
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: ZEB
User Name: dcc
Number of Processors: 1
Processor Type: x86 Family 6 Model 3 Stepping 4
Windows Version: 4.0
Current Build: 1381
Current Type: Uniprocessor Free
Registered Organization: GEOSURV
Registered Owner: Survey Dept
*----> Task List <----*
0 Idle.exe
2 System.exe
26 smss.exe
34 csrss.exe
40 WINLOGON.exe
46 SERVICES.exe
49 LSASS.exe
73 SPOOLSS.exe
96 CRYPSERV.exe
101 DkService.exe
104 LLSSRV.exe
106 Control.exe
111 LOCATOR.exe
122 RPCSS.exe
133 inetinfo.exe
137 PSTORES.exe
140 mstask.exe
159 UdServe.exe
187 NDDEAGNT.exe
247 explorer.exe
189 systray.exe
239 REALPLAY.exe
128 OUTLOOK.exe
225 mapisp32.exe
237 DRWTSN32.exe
0 _Total.exe
(00400000 - 0042e000) EXPLORER.dbg
(77f60000 - 77fbc000) dll\ntdll.dbg
(77dc0000 - 77dfe000) dll\advapi32.dbg
(77f00000 - 77f5e000) dll\kernel32.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77e10000 - 77e62000) dll\rpcrt4.dbg
(71080000 - 710a3000) SHLWAPI.dbg
(70ff0000 - 71063000) COMCTL32.dbg
(70930000 - 70ad6000) SHELL32.dbg
(70740000 - 70917000) SHDOCVW.dbg
(5f810000 - 5f817000) dll\rpcltc1.dbg
(77b20000 - 77bd2000) dll\ole32.dbg
(779b0000 - 779b9000) dll\linkinfo.dbg
(77720000 - 77731000) dll\mpr.dbg
(77a40000 - 77a4c000) dll\ntshrui.dbg
(78000000 - 78000000)
(77800000 - 7783a000) dll\netapi32.dbg
(77840000 - 77849000) dll\NetRap.dbg
(777e0000 - 777ed000) dll\samlib.dbg
(6e0b0000 - 6e0e5000) ../build/Retail/Soa800.dll
(70300000 - 70358000) WEBCHECK.dbg
(77780000 - 77786000) dll\msidle.dbg
(70270000 - 702ec000) URLMON.dbg
(65340000 - 653bc000) oleaut32.dbg
(777f0000 - 777fc000) dll\ntlanman.dbg
(77890000 - 778a3000) dll\netui0.dbg
(77850000 - 7788a000) dll\netui1.dbg
(77630000 - 77657000) dll\crtdll.dbg
(776b0000 - 776c2000) dll\ws2_32.dbg
(776a0000 - 776a6000) dll\ws2help.dbg
(76df0000 - 76df8000) dll\fmifs.dbg
(74920000 - 74943000) dll\ulib.dbg
(76ae0000 - 76b05000) dll\ifsutil.dbg
(77fd0000 - 77ffa000) dll\winmm.dbg
(77fc0000 - 77fc8000) dll\mmdrv.dbg
(6bc00000 - 6bc15000) dll\sb16snd.dbg
(6be00000 - 6be0d000) drv\sbawe32.dbg
(74100000 - 74109000) drv\msacm32.dbg
(75d50000 - 75d6a000) dll\msacm32.dbg
(77510000 - 77517000) acm\msadp32.dbg
(10000000 - 10000000)
(5f600000 - 5f618000) drv\winspool.dbg
(70200000 - 7025e000) WININET.dbg
(70420000 - 7066c000) MSHTML.dbg
(5e200000 - 5e21a000) dll\mlang.dbg
(776d0000 - 776d8000) dll\wsock32.dbg
(77660000 - 7766e000) dll\msafd.dbg
(77690000 - 77699000) dll\wshtcpip.dbg
(74ff0000 - 74ffc000) dll\rnr20.dbg
(70af0000 - 70b6a000) jscript.dbg
(077a0000 - 077a0000)
(77d80000 - 77db2000) dll\comdlg32.dbg
State Dump for Thread Id 0xbf
eax=0006fa24 ebx=00000001 ecx=00082a68 edx=00000000 esi=00000000 edi=00000000
eip=77e7276a esp=0006fc9c ebp=0006fcb8 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
function: WaitMessage
77e7275f b802120000 mov eax,0x1202
77e72764 8d542404 lea edx,[esp+0x4] ss:00fae6a3=????????
77e72768 cd2e int 2e
77e7276a c3 ret
77e7276b 56 push esi
77e7276c 33c0 xor eax,eax
77e7276e 8b742408 mov esi,[esp+0x8] ss:00fae6a3=????????
77e72772 8b4e10 mov ecx,[esi+0x10] ds:00f3ea06=????????
77e72775 03ce add ecx,esi
77e72777 394608 cmp [esi+0x8],eax ds:00f3ea06=????????
77e7277a 760e jbe WaitMessage+0x2b (77e7278a)
77e7277c 8b11 mov edx,[ecx] ds:00082a68=00000000
77e7277e 40 inc eax
77e7277f 83c104 add ecx,0x4
77e72782 013432 add [edx+esi],esi ds:00000000=????????
My system is a 300Mz Pentium II wiht 128mb ram, 4, 4BG Seagate SCSI drives, Windows NT 4 with SP3, Lots of free drive space.
Here is the first part of the Dr Watson Log File...
Application exception occurred:
App: EXPLORER.dbg (pid=247)
When: 5/13/1998 @ 7:59:51.774
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: ZEB
User Name: dcc
Number of Processors: 1
Processor Type: x86 Family 6 Model 3 Stepping 4
Windows Version: 4.0
Current Build: 1381
Current Type: Uniprocessor Free
Registered Organization: GEOSURV
Registered Owner: Survey Dept
*----> Task List <----*
0 Idle.exe
2 System.exe
26 smss.exe
34 csrss.exe
40 WINLOGON.exe
46 SERVICES.exe
49 LSASS.exe
73 SPOOLSS.exe
96 CRYPSERV.exe
101 DkService.exe
104 LLSSRV.exe
106 Control.exe
111 LOCATOR.exe
122 RPCSS.exe
133 inetinfo.exe
137 PSTORES.exe
140 mstask.exe
159 UdServe.exe
187 NDDEAGNT.exe
247 explorer.exe
189 systray.exe
239 REALPLAY.exe
128 OUTLOOK.exe
225 mapisp32.exe
237 DRWTSN32.exe
0 _Total.exe
(00400000 - 0042e000) EXPLORER.dbg
(77f60000 - 77fbc000) dll\ntdll.dbg
(77dc0000 - 77dfe000) dll\advapi32.dbg
(77f00000 - 77f5e000) dll\kernel32.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77e10000 - 77e62000) dll\rpcrt4.dbg
(71080000 - 710a3000) SHLWAPI.dbg
(70ff0000 - 71063000) COMCTL32.dbg
(70930000 - 70ad6000) SHELL32.dbg
(70740000 - 70917000) SHDOCVW.dbg
(5f810000 - 5f817000) dll\rpcltc1.dbg
(77b20000 - 77bd2000) dll\ole32.dbg
(779b0000 - 779b9000) dll\linkinfo.dbg
(77720000 - 77731000) dll\mpr.dbg
(77a40000 - 77a4c000) dll\ntshrui.dbg
(78000000 - 78000000)
(77800000 - 7783a000) dll\netapi32.dbg
(77840000 - 77849000) dll\NetRap.dbg
(777e0000 - 777ed000) dll\samlib.dbg
(6e0b0000 - 6e0e5000) ../build/Retail/Soa800.dll
(70300000 - 70358000) WEBCHECK.dbg
(77780000 - 77786000) dll\msidle.dbg
(70270000 - 702ec000) URLMON.dbg
(65340000 - 653bc000) oleaut32.dbg
(777f0000 - 777fc000) dll\ntlanman.dbg
(77890000 - 778a3000) dll\netui0.dbg
(77850000 - 7788a000) dll\netui1.dbg
(77630000 - 77657000) dll\crtdll.dbg
(776b0000 - 776c2000) dll\ws2_32.dbg
(776a0000 - 776a6000) dll\ws2help.dbg
(76df0000 - 76df8000) dll\fmifs.dbg
(74920000 - 74943000) dll\ulib.dbg
(76ae0000 - 76b05000) dll\ifsutil.dbg
(77fd0000 - 77ffa000) dll\winmm.dbg
(77fc0000 - 77fc8000) dll\mmdrv.dbg
(6bc00000 - 6bc15000) dll\sb16snd.dbg
(6be00000 - 6be0d000) drv\sbawe32.dbg
(74100000 - 74109000) drv\msacm32.dbg
(75d50000 - 75d6a000) dll\msacm32.dbg
(77510000 - 77517000) acm\msadp32.dbg
(10000000 - 10000000)
(5f600000 - 5f618000) drv\winspool.dbg
(70200000 - 7025e000) WININET.dbg
(70420000 - 7066c000) MSHTML.dbg
(5e200000 - 5e21a000) dll\mlang.dbg
(776d0000 - 776d8000) dll\wsock32.dbg
(77660000 - 7766e000) dll\msafd.dbg
(77690000 - 77699000) dll\wshtcpip.dbg
(74ff0000 - 74ffc000) dll\rnr20.dbg
(70af0000 - 70b6a000) jscript.dbg
(077a0000 - 077a0000)
(77d80000 - 77db2000) dll\comdlg32.dbg
State Dump for Thread Id 0xbf
eax=0006fa24 ebx=00000001 ecx=00082a68 edx=00000000 esi=00000000 edi=00000000
eip=77e7276a esp=0006fc9c ebp=0006fcb8 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
function: WaitMessage
77e7275f b802120000 mov eax,0x1202
77e72764 8d542404 lea edx,[esp+0x4] ss:00fae6a3=????????
77e72768 cd2e int 2e
77e7276a c3 ret
77e7276b 56 push esi
77e7276c 33c0 xor eax,eax
77e7276e 8b742408 mov esi,[esp+0x8] ss:00fae6a3=????????
77e72772 8b4e10 mov ecx,[esi+0x10] ds:00f3ea06=????????
77e72775 03ce add ecx,esi
77e72777 394608 cmp [esi+0x8],eax ds:00f3ea06=????????
77e7277a 760e jbe WaitMessage+0x2b (77e7278a)
77e7277c 8b11 mov edx,[ecx] ds:00082a68=00000000
77e7277e 40 inc eax
77e7277f 83c104 add ecx,0x4
77e72782 013432 add [edx+esi],esi ds:00000000=????????
ASKER
bones,
What user rights are you refering to? I have administrative rights as domain administrator.
Thanks
davcos
What user rights are you refering to? I have administrative rights as domain administrator.
Thanks
davcos
Is this machine running IE4 with Outlook 98?
ASKER
YES!
Uninstall Outlook 98. After rebooting, uninstall IE4.01. After rebooting, run Add/remove programs from the control panel and remove any Microsoft Exchange/Messaging windows components you may have installed (from the Windows Setup tab). If you remove any, reboot. Then reinstall Windows Messaging for Internet mail only. After this is successfully installed, reboot. Then re-install OL98. This should fix your problems. OL98 overwrites several of the MAPI files and other shell files that NT requires to run. It, like all microsoft active setup applications, checks date and file size before copying. You need a clean slate.
ASKER
jmcguir,
You're kidding right? If Outlook 98 overwrites files, why would uninstalling it, then reinstalling lastly not overwrite the files again. Why not just reinstall Outlook?
I have always struggled with this problem in the past, especially when setting up a new machine. What order do you install software? I have always assumed that if you get the message "file.ext already exist and is newer that the file you are copying" you should not overwrite the newer file that exist on the system. But these files come from everywhere, how do you know the version simply based on the date?
Also, if I uninstall IE4.01 I'll have to download the 17MB file again. Is there a way to save this file to disk? The only thing I've found is some *.cab files after download. Are these the files I should save to reinstall later, or install on another machine?
You're kidding right? If Outlook 98 overwrites files, why would uninstalling it, then reinstalling lastly not overwrite the files again. Why not just reinstall Outlook?
I have always struggled with this problem in the past, especially when setting up a new machine. What order do you install software? I have always assumed that if you get the message "file.ext already exist and is newer that the file you are copying" you should not overwrite the newer file that exist on the system. But these files come from everywhere, how do you know the version simply based on the date?
Also, if I uninstall IE4.01 I'll have to download the 17MB file again. Is there a way to save this file to disk? The only thing I've found is some *.cab files after download. Are these the files I should save to reinstall later, or install on another machine?
This is flimsy, but my $.02
After installing IE4, I got recurring dr. watsons & dumps. For some reason IE had installed a slew of services (RAS & such) that I didn't remotely need. Paring the services down to what I truly needed fixed the problem.
Not much for troubleshooting, but it worked for me.
After installing IE4, I got recurring dr. watsons & dumps. For some reason IE had installed a slew of services (RAS & such) that I didn't remotely need. Paring the services down to what I truly needed fixed the problem.
Not much for troubleshooting, but it worked for me.
ASKER
Thanks,
I'll take a look at the services again. Sometimes it's not so easy to see what you really need and what you don't.
davcos
I'll take a look at the services again. Sometimes it's not so easy to see what you really need and what you don't.
davcos
ASKER
Could't find a new comment.
Quite simply from experience.....
DUMP IE4...get Netscape 4.04, (free download) it really solves the problems associated with IE.....Bill can't have it his way all the time...I've never had a Dr. Watson related to Netscape...I have had numerous DWs with Word 97, Excel 97, Access 97, Powerpoint 97....hmmmm I see a pattern...
DUMP IE4...get Netscape 4.04, (free download) it really solves the problems associated with IE.....Bill can't have it his way all the time...I've never had a Dr. Watson related to Netscape...I have had numerous DWs with Word 97, Excel 97, Access 97, Powerpoint 97....hmmmm I see a pattern...
By any chance, are you using a right-click when explorer flames?
(What are you doing, and can you cause the crash to happen reliably?)
(What are you doing, and can you cause the crash to happen reliably?)
ASKER
Yes, I can crash it reliably! I'm not sure if this is part of the problem or not... but, I am using WS_FTP ver5. This has an istallation option of migrating with NT Explorer. I just noticed that if I log on to our FTP site,which is a protected site, with user name and login at ourISP, (we are using dialup internet access)and then navigate away from our site, then try to log onto an anonymous site, I get a Dr Watson error everytime. I just tried it on another machine that has the same setup as mine, and got the same Dr Watson.
Thanks for the imput... mabey this is a start
Thanks for the imput... mabey this is a start
I think you might want to uninstall/reinstall WS_FTP, or un-migrate it from Explorer, if that is possible, and see if that solves your problems.
(Of course, you've probably made this leap already... ;)
(Of course, you've probably made this leap already... ;)
BTW, you *can* have IE4 download but not install; it's an option in the active setup. You still might have the 'Internet Explorer 4.0 Setup' or something like that folder on your HD. .. Also, you can download the full install zipped from Tucows.
http://tucows.phoenix.net/
http://tucows.phoenix.net/
ASKER
Thanks,
by the way, I uninstalled WS_FTP 5.0 from NT Explorer, and no Dr Watson's for 24 hrs.??
by the way, I uninstalled WS_FTP 5.0 from NT Explorer, and no Dr Watson's for 24 hrs.??
ASKER CERTIFIED SOLUTION
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I have just encountered an error (almost identical) installing IE6SP1 on WNT4SP6a. I ran through the online install, then rebooted.
The error is displayed after a local login (any login!) is attempted. The desktop is blank and a DR Watson error is displayed;
An application error has occurred and an application error log has been generated. Explorer.exe.
Exception: Access Violation 0xC0000005, Address: 0x7116C2D0
In Application Log:
Event ID: 4097 Source: DrWatson
The application, EXPLORER.dbg, generated an application error The error occurred on 1/10/2003 @ 12:12: 7.588 The exception generated was c0000005 at address 7116c2d0 (Ordinal114)
I cannot do anything locally on the machine except access functions displayed by pressing CTRL-ALT-DEL. I can run processes in this fashion, which is a plus, but I cannot use explorer to navigate the system in any way.
Please help!
The error is displayed after a local login (any login!) is attempted. The desktop is blank and a DR Watson error is displayed;
An application error has occurred and an application error log has been generated. Explorer.exe.
Exception: Access Violation 0xC0000005, Address: 0x7116C2D0
In Application Log:
Event ID: 4097 Source: DrWatson
The application, EXPLORER.dbg, generated an application error The error occurred on 1/10/2003 @ 12:12: 7.588 The exception generated was c0000005 at address 7116c2d0 (Ordinal114)
I cannot do anything locally on the machine except access functions displayed by pressing CTRL-ALT-DEL. I can run processes in this fashion, which is a plus, but I cannot use explorer to navigate the system in any way.
Please help!
I had the same problem with ie4
dr.watson kept locking up the programs
I run a isp running nt 4.0 sp3