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Outlook97 mac client

Posted on 1998-06-22
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Last Modified: 2013-12-27
I need to use Outlook 97, I'm running OS 8.1 (6500 PPC using ethernet10/100/DHCP thru "DAVE 2.0" to connect to a NT 4 server->Exchange Server 5.5). I just installed Outlook 97 (mac client), I know that Outlook 97 is supposedly not compatible on OS8, but a few people have gotten it running on their macs. I installed it, configured it to acces the exchange server, but an error message comes up: "Outlook cannot start-up. Unable to resolve name...".
Does anyone know how to get Outlook97 going? Is there any special set-up/configurations on the NT side beyond the "mailbox set-up"? I don't want to have to go back to OS 7.6.1.
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Question by:Osiris010898
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by:Osiris010898
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birchallr earned 200 total points
ID: 1541842
It sounds like your network's DNS server does not have a proper entry for the Exchange server (either that or a DNS server has not been setup).

Windows clients (and DAVE) are able to use the NetBIOS name of the Exchange server (using a WINS server or broadcast), but the Outlook (and Exchange) client for Macintosh requires that one be able to resolve the IP address of the Exchange server by the host name.

You can check if this is the problem by getting the following program:
ftp://ftp.share.com/pub/peterlewis/mactcpwatcher-20.sit.bin

Then try pinging the Exchange server, by host name.  If this doesn't work, then there is either a problem with the DNS server, there *is* no DNS server, or the IP address of the DNS server is not properly entered in your TCP/IP control panel.

If it is a problem with the DNS server, and you are not able to get it resolved, then you can add a Hosts file to your System folder to compensate.  The format for this Hosts file is explained in the Open Transport readme file, or in the online help.

Richard


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by:Osiris010898
ID: 1541843
Well you were right on the money! We pinged the server address before, and we thought we were connecting okay, little did we know that the mac client had to resolve the ip address by host name, as you stated. We didn't receive any documentation with the Back Office CD's which was a little frustrating, and trying to get support for Outlook97 for mac from Microsoft was agonizing! We created a Host File, stuck it into the Prefs folder, loaded the file from the Tcp/ip control panel, and launched Outlook. It started up with no problems. I had a feeling it was a minor configuration problem, but trying to get info about this was exhausting. Thanks for the help, birchallr, you saved our butts!
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