printer doesnt print/ ide controller problem?

my printer doesnt print= i have a conflict with my primary ide controller- what can i do and are they both related ????
i have a lexmark 2030- when the printing window pops up the area's are greyed over- i cant get a test print-
under device manager- the Primary Ide controller has a confict-   i did have a problem 4 months ago with my sound driver- but that is fixed-   explain in more detail what i am to do with the sound card- Tech suport says i have to wipe out my software and re-install windows- help me - before i do  that- ( i just purchased a norton- utilittes program- can this help ?
ptmAsked:
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OttaConnect With a Mentor Commented:
Please try the following, and report the results,
before "rejecting" this proposed answer.

Device Manager should identify the conflict.
 Look for '!' or '?' icons.
> i did have a problem 4 months ago with my sound driver-
> but that is fixed- explain in more detail what i am to do
> with the sound card-

In the PROPERTIES section, you can change the IRQ which it uses.

> Tech suport says i have to wipe out my software
> and re-install windows- help me - before I do that-

This "solution" can be compared to selling your automobile
when the gas-tank gets empty. It works, but there are
less "drastic" means towards a solution.

Look at the PROPERTIES for each of the devices,
and record the IRQ which each device uses;
there are only 16 possible IRQs,
and some are always used (#6 for floppy, #14 for IDE disk),
so you can generate a short list.

Then, use PROPERTIES for a specific device
to re-assign the IRQ numbers, to avoid any conflict.

> ( i just purchased a norton- utilittes program- can this help?
Yes, it's good software, so it can help, for some problems,
but I don't think that it will help, for this problem.

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seychellCommented:
Please provide a little more infomation.  What sort of printer, where/how is it connected, what is the error is it and what sort of computer do you have, and how is it setup.

I am guessing at the moment, but I think you Parrellel card/port is in conflict with the IDE device.  If you have a sound cad with and ID Device that you are not using (That is , if your sound card is not connected to it), try and disable this port, as it may be causing your conflict.

Yes I think they are related, based on your current information.
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OttaCommented:
Each device on your computer has an 'IRQ'.
Compare it to a hotel with many doors,
and different service-persons knock on different doors.
If somebody knocks on the front-door,
the concierge answers.
If somebody knocks on the kitchen-door, the chef answers.

For your computer, door #14 is almost always allocated
to your first IDE disk, and door #15 is almost always
allocated to your second IDE disk (or your CD-ROM).

Your floppy-drive is allocated to door #6.
The printer usually is allocated to door #7,
but other devices, such as sound-cards, modems, and network cards,
can "glue" themselves to various doors (#2, #3, #5, #7, #10)
thus preventing the printer from accessing door #7.

Use the 'MSD' command to list the IRQs being used.

You may have to "shuffle" your IRQs,
so that the sound-card is configured to use IRQ #5,
thus "freeing" IRQ #7 to be allocated to the printer.
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ptmAuthor Commented:
Edited text of question
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OttaCommented:
> under device manager- the Primary IDE controller has a conflict-

Device Manager should identify the conflict.
Look for '!' or '?' icons.

> i did have a problem 4 months ago with my sound driver-
> but that is fixed- explain in more detail what i am to do
> with the sound card-

In the PROPERTIES section, you can change the IRQ which it uses.

> Tech suport says i have to wipe out my software
> and re-install windows- help me - before I do that-

This "solution" can be compared to selling your automobile
when the gas-tank gets empty.  It works, but there are
less "drastic" means towards a solution.

Look at the PROPERTIES for each of the devices,
and record the IRQ which each device uses;
there are only 16 possible IRQs,
and some are always used (#6 for floppy, #14 for IDE disk),
so you can generate a short list.

Then, use PROPERTIES for a specific device
to re-assign the IRQ numbers, to avoid any conflict.

> ( i just purchased a norton- utilittes program- can this help?

Yes, it's good software, so it can help, for some problems,
but I don't think that it will help, for this problem.
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ptmAuthor Commented:
i have added more detailed info- i hope i will get a more detailed response
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ptmAuthor Commented:
i will try these suggestions....
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