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Windows 95, and HPDeskjet660cse and Paperport

sshawdipprey
sshawdipprey asked
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Last Modified: 2013-12-16
I cannot get my printer to print. I have installed it several times but have the same
problem with 2 different computers. The problem seems to have appeared when I installed Paperport
Visioneer software for my scanner. The printer was working before the installation of Paperport.
Any suggestions.
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Commented:
Have you checked the Device Manager for conflicts between your scanner and your printer? Does your printer work if the scanner software is uninstalled?

Author

Commented:
I will recheck device manager - have checked it once. Also, I uninstalled the scanner software and the printer still doesn't work. I have gotten a message that says driver is busy but don't know what to do with this message.

Commented:
You may want to verify that you have the latest driver for you printer (you can get it from HP's web site), uninstall all fax/scanner/printer software, and install just the printer with the latest software. Verifying that the printer works in this manner can eliminate the printer being the problem and indicate that the problem may exist with the printer being installed with other devices (ie, a device conflict). Good Luck, I'm gone until the 10th.
mikecrIT Architect/Technology Delivery Manager
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Commented:
What type of LPT port do you have initiated, i.e., EPP, ECP, Bidirectional? Do you happen to have the TX Pro chipset on your motherboard in your computer? Do you delete the Icon for the printer or do you just try to reinstall the driver? Unhook your printer from the scanner and plug it directly into the parrallel port and try to print after installing the printer driver and let us know what happens.

Mike

Commented:
We haven't seen you reponse, how are you doing with this problem?

Author

Commented:
After talking with HP, I have sent the printer in for service. It may be that in is experiencing printer failure. Should get it back sometime this weel/
mikecrIT Architect/Technology Delivery Manager
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Commented:
I don't think so. If it was working before hooking up the scanner, then it should work after plugging it into the printer out on the scanner.

Mike
Commented:
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