error: "The formats that enable you to output data as a Microsoft Excel, rich-text format, MS-Pos Text, or HTML file are missing or incorrectly registered in Windows registry"

I have a user that has a report he is trying to generate from an Access 97 database.  If he loads Access "manually" he can create the rich text format report (as a disk file).  If he uses an icon he setup to automatically load the database and then tries to run the same report with the same export file format he gets this error: "The formats that enable you to output data as a Microsoft Excel, rich-text format, MS-Pos Text, or HTML file are missing or incorrectly registered in Windows registry"

Any ideas?
mfilipAsked:
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tomookConnect With a Mentor Commented:
Glad I could help.
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tomookCommented:
Is this by any chance Access 2.0? If so, check the INI file he is using.
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mfilipAuthor Commented:
Edited text of question
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tomookCommented:
What is the command line in each shortcut?
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mfilipAuthor Commented:
Target:
"D:\Program Files\Microsoft Office\Office\MSACCESS.EXE"  /profile "IDMS"  /wrkgrp "T:\Mat-Aus\Soils\IDMSDIST\IDMS.MDW" "D:\program files\idms\IDMS.mde"

Start In:
"D:\program files\idms"
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tomookCommented:
Take a look at what is under that profile (IDMS). I suspect the export filters have been overridden. If possible, have your customer try removing the clause

/profile "IDMS"

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mfilipAuthor Commented:
Tomook,
Your last comment was the answer, resubmit it as such and I will award you the points
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MTindillCommented:
Tomook.

I have a related problem....we are not using "/profile" as  a command line option, but are getting exactly the same problem as "mfilip".
Any ideas?
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mfilipAuthor Commented:
this question is too old now and an answer is no longer required.
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