We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Modem stopped working...

chinman
chinman asked
on
Medium Priority
187 Views
Last Modified: 2013-12-27
I am looking at a friends computer for him. He said the modem stopped working the other day. I do not know if this is in fact the cause of the problem but we had a very bad electrical storm that day. The modem was plugged into the phone line the entire time while he was at work and this occured. But anyway, this is what I know:
1) We did have an electrical storm.
2) The modem looks physically ok.
3) The Windows diagnostics does recognize the modem and runs the diagnostics on it with no problems.
4) If I plug a phone into the modem - I do indeed get a dial tone.
5) The error message just constantly says there is no dial tone when we try to get on the internet with it.
6) After I have attempted to connect with the ISP, and if I haven't rebooted the computer, When I go back to diagnostics - and try to run the diagnostics, I will get an error that says the port is already open.
Could you please give me some advice (your opinion) of what could be wrong, and what I should look for or check.
Thanks,
Scott
Comment
Watch Question

Commented:
chinman,

Go to the modems properties through Control Panel or Device Manager.

Go ot the Connection tab.

There is a checkbox labeled "Wait for dial tone before dialing".

Make sure that is checked.

Steve

Commented:
I would go to the device manager and check for an interrupt conflict. Is this a pnp modem? Do you have fax software installed also? To simplify, I'd remove the modem in the device manager, reboot and see if win95 reloads it. If not go to add new modem and install it again. Make sure you see which com port is available.
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.