Guyonahi
asked on
Invalid Dynamic Link Call to a .DLL file
I have installed MS Office 4.3 onto a Compaq Armada laptop but although the install completed normally, when I try to access either Word, Excel or Powerpoint I get the message "Your program is making an invalid dynamic link call to a .DLL file". Help !
ASKER
Thanks jboddy - lifesaver !
Method 2 resolved the problem.
I have emailed Linda to give you the points.
Lee
Method 2 resolved the problem.
I have emailed Linda to give you the points.
Lee
jboddy,
Please post an answer so Guyonahi will have the option to grade this question and award you the points.
Guyonahi,
jboddy posted his information as a comment. Once he posts an answer, you will get the option to grade the question and thus award him the points.
Linda Gardner
Customer Service @ Experts Exchange
Please post an answer so Guyonahi will have the option to grade this question and award you the points.
Guyonahi,
jboddy posted his information as a comment. Once he posts an answer, you will get the option to grade the question and thus award him the points.
Linda Gardner
Customer Service @ Experts Exchange
ASKER CERTIFIED SOLUTION
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Sorry about the delay, this is the third time I've tried to close this call!!
My answer does no register properly.
My answer does no register properly.
ASKER
Thanks again jboddy.
Article last modified on 03-19-1998
4.00 4.20 4.20C 4.30 4.30C 5.00
WINDOWS
The information in this article applies to:
- Microsoft Office for Windows, versions 4.2, 4.3
- Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
- Microsoft Excel for Windows, versions 5.0, 5.0c
- Microsoft PowerPoint for Windows, version 4.0
- Microsoft Project for Windows, version 4.0
SYMPTOMS
When you start any of the products listed at the beginning of this article, you may receive one of the following error messages or problems:
Program Error, Call to Undefined Dynalink
-or-
The server Program, source file, or item cannot be found. Make sure the Program is properly installed, and it has not been deleted, moved, or renamed.
-or-
This Program requires a newer version of Windows.
-or-
Sorry, PowerPoint cannot locate one of its components.
-or-
The mouse cursor changes into an hourglass, then changes back into an arrow and program does not start.
CAUSE
This problem may occur when a program attempts to access a dynamic link library (DLL) file that is outdated, is an incorrect version, is missing, or is damaged. When this occurs, the OLE Linking and Embedding files are mismatched or are the incorrect versions. Note that programs from third-party vendors may install different versions of some or all of these OLE files and replace the existing OLE files. When this occurs, the error
messages listed in this article may appear.
This problem commonly occurs when the following OLE files are mismatched or are the incorrect versions:
compobj.dll
ole2.dll
ole2.reg
ole2conv.dll
ole2disp.dll
ole2nls.dll
ole2prox.dll
stdole.tlb
storage.dll
typelib.dll
Note: The files listed above are in the Windows\System folder.
RESOLUTION
To resolve this problem, replace the affected OLE files. To do this, use one of the methods in this section.
NOTE: The following methods do not correct every problem that causes the error messages to appear; however, they do correct common causes of the error messages.
Method 1: Reinstall the Program
The easiest way to replace the files listed in this article is to rename them, and then reinstall the program. To do this, use the following steps:
1. Quit all open programs and close any toolbars.
2. Rename the files that are listed in the "Cause" section.
For more information about how to rename files in Windows, see your Windows printed documentation or online Help.
3. Run the Setup program in maintenance mode for the program that you want to reinstall and click Reinstall when the dialog box appears. Note that this step requires that you have your installation disks or compact disc.
Method 2: Copy New Files from the System Backup Folder
NOTE: Use this method only if you use Microsoft Windows 95.
Microsoft Windows 95 stores backup copies of integral system DLL files in the Sysbckup folder. You can copy the OLE files from the system backup directory. To do this, use the following steps:
1. Quit all open programs and close any toolbars.
2. Rename the files that are listed in the "Cause" section.
For more information about how to rename files in Windows, see your Windows printed documentation or online Help.
3. Copy the files that are listed in the "Cause" section from the
Windows\Sysbckup folder to the Windows\System folder.
NOTE: The Sysbckup folder is a hidden folder. To see this folder, you must select "Show all files" in Windows Explorer. (In Windows Explorer, click Options on the View menu, click the View tab, click "Show all files" and click OK.)
Method 3: Install the Microsoft PowerPoint Viewer
NOTE: Use this method only if you use Microsoft Office 4.2 or 4.3.
A quick way to reinstall the OLE files is to install the PowerPoint Viewer program that comes with Microsoft Office 4.2 or 4.3. When you run Setup, the PowerPoint Viewer also copies the files that are listed in the "Cause" section. To install the PowerPoint Viewer, use the following steps:
1. Quit all open programs and close any toolbars.
2. Rename the files that are listed in the "Cause" section.
For more information about how to rename files in Windows, see your Windows printed documentation or online Help.
3. If you are using a version of Microsoft Office that is on disks, insert the PowerPoint Viewer disk (usually the last disk) into the appropriate floppy disk drive and double-click Vsetup.exe to run it. If you are using a version of Microsoft Office 4.2 that is on a compact disc, run the Vsetup.exe file in the Setup.adm\Disk25 folder. If you are using Microsoft Office Professional, version 4.3, run the Vsetup.exe file in the Setup.adm\Disk31 folder.
NOTE: The PowerPoint Viewer is not available when you perform a network installation of Microsoft Office. To use this method with a copy of Microsoft Office that you installed from a network, you must have Access to the PowerPoint Viewer disk or a Microsoft Office compact disc.
Method 4: Obtain Updated OLE Files
For information about obtaining updated OLE files, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q123087
TITLE : WW1116: OLE Version 2.03
Method 5: Decompress or Extract the OLE Files
This method involves manually decompressing or extracting the required OLE files from the original installation media. Use the extract utility (Extract.exe) or the decompression utility (Decomp.exe) that is included with the program to decompress the correct files to the Windows\System folder. For the versions of Office that come on disks, these utilities are normally located on disk 1. For the version of Office that comes on compact disc, the utilities are located in the Setup.Adm\Disk1 folder.
NOTE: The files for some versions of Office that comes on compact disc are not compressed. A compressed file uses an underscore character as the last character in the file name extension. For example, a compressed version of the Compobj.dll file is Compobj.dl_. If the file does not contain an underscore character, it is not compressed. If the files are not compressed, you can copy them directly from the compact disc to the Windows\System folder.
The following tables list the locations of the OLE files based on which version of each program you use. Below the tables are instructions for extracting the files to the local hard disk.
Filename Date Size Disk (3.5-inch) Disk (5.25-inch)
--------------------------
Microsoft Excel 5.0:
Ole2conv.dll 12-14-93 57,328 7 9
Ole2disp.dll 12-14-93 90,144 7 9
Ole2nls.dll 12-14-93 99,200 7 9
Compobj.dll 12-14-93 102,400 7 9
Storage.dll 12-14-93 157,184 7 9
Microsoft Excel 5.0c:
Ole2conv.dll 09-01-94 57,328 1 2
Ole2disp.dll 09-01-94 98,336 1 2
Ole2nls.dll 09-01-94 147,568 1 1
Compobj.dll 09-01-94 102,400 1 2
Storage.dll 09-01-94 157,184 2 2
Microsoft Project 4.0:
Ole2conv.dll 03-24-94 57,328 2 3
Ole2disp.dll 03-24-94 90,144 2 3
Ole2nls.dll 03-24-94 99,200 2 3
Compobj.dll 03-24-94 102,400 2 2
Storage.dll 03-24-94 157,184 3 4
Microsoft Word 6.0:
Ole2conv.dll 04-14-93 57,328 1 1
Ole2disp.dll 10-14-93 90,112 1 1
Ole2nls.dll 10-14-93 99,184 1 1
Compobj.dll 10-19-93 101,888 1 1
Storage.dll 10-22-93 157,184 1 1
Microsoft Word 6.0a:
Ole2conv.dll 12-13-93 57,328 1 1
Ole2disp.dll 12-13-93 90,144 1 1
Ole2nls.dll 12-13-93 99,200 1 1
Compobj.dll 12-13-93 102,400 1 1
Storage.dll 12-13-93 157,184 1 1
Microsoft Word 6.0c:
Ole2conv.dll 08-09-94 57,328 1 3
Ole2disp.dll 08-09-94 90,144 1 3
Ole2nls.dll 08-09-94 99,200 1 3
Compobj.dll 08-09-94 102,400 1 2
Storage.dll 08-09-94 157,184 1 4
Microsoft PowerPoint 4.0:
Ole2conv.dll 02-01-94 57,328 12 14
Ole2disp.dll 02-01-94 90,144 12 14
Ole2nls.dll 02-01-94 99,200 12 14
Compobj.dll 02-01-94 102,400 12 14
Storage.dll 02-01-94 157,184 12 14
Microsoft PowerPoint 4.0a:
Ole2conv.dll 03-02-94 57,328 11 13
Ole2disp.dll 03-02-94 90,144 11 13
Ole2nls.dll 03-02-94 99,200 11 13
Compobj.dll 03-02-94 102,400 11 13
Storage.dll 03-02-94 157,184 11 13
Microsoft PowerPoint 4.0c:
Ole2conv.dll 06-03-94 57,328 11 13
Ole2disp.dll 06-03-94 90,144 11 13
Ole2nls.dll 06-03-94 99,200 11 13
Compobj.dll 06-03-94 102,400 11 13
Storage.dll 06-03-94 157,184 11 13
Microsoft Office 4.2:
Ole2conv.dll 01-31-94 57,328 25 30
Ole2disp.dll 01-31-94 90,144 25 30
Ole2nls.dll 01-31-94 99,200 25 30
Compobj.dll 01-31-94 102,400 25 30
Storage.dll 01-31-94 157,184 25 30
Microsoft Office 4.3:
Ole2conv.dll 03-30-94 57,328 31
Ole2disp.dll 03-30-94 98,336 31
Ole2nls.dll 03-30-94 147,440 31
Compobj.dll 03-30-94 102,400 31
Storage.dll 03-30-94 157,184 31
Microsoft Office 4.2c (Non-DMF Disks):
Ole2conv.dll 07-08-94 57,328 26 26
Ole2disp.dll 07-08-94 90,144 26 26
Ole2nls.dll 07-08-94 147,568 26 26
Compobj.dll 07-08-94 102,400 26 26
Storage.dll 07-08-94 157,184 26 26
Microsoft Office 4.2c (DMF Disks):
Ole2conv.dll 07-08-94 57,328 19
Ole2disp.dll 07-08-94 90,144 19
Ole2nls.dll 07-08-94 147,568 19
Compobj.dll 07-08-94 102,400 19
Storage.dll 07-08-94 157,184 19
Microsoft Office 4.3c (Non-DMF Disks):
Ole2conv.dll 10-05-94 57,328 32 32
Ole2disp.dll 10-05-94 98,336 32 32
Ole2nls.dll 10-05-94 147,568 32 32
Compobj.dll 10-05-94 102,400 32 32
Storage.dll 10-05-94 157,184 32 32
Microsoft Office 4.3c (DMF Disks):
Ole2conv.dll 10-05-94 57,328 23
Ole2disp.dll 10-05-94 98,336 23
Ole2nls.dll 10-05-94 147,568 23
Compobj.dll 10-05-94 102,400 23
Storage.dll 10-05-94 157,184 23
Microsoft Visual FoxPro 3.0
Filename Date Size Version
--------------------------
Ole2conv.dll 6-21-95 57,328 2.1.0.1
Ole2disp.dll 6-21-95 163,408 2.3.3019.1
Ole2nls.dll 6-21-95 124,512 2.3.3019.1
Compobj.dll 6-21-95 109,056 2.3.125.142
Storage.dll 6-21-95 157,696 2.3.125.140
To use the Extract.exe decompression utility (for Microsoft Excel 5.0c, Microsoft Word 6.0c, Microsoft PowerPoint 4.0c, Microsoft Office 4.2c, and Microsoft Office 4.3c), use the following steps:
1. Quit all open programs and close any toolbars.
2. Rename the files that are listed in the "Cause" section.
For more information about how to rename files in Windows, see your Windows printed documentation or online Help.
3. Copy Extract.exe to the root directory of the local hard disk,
or to a folder that is located on the PATH statement of your
Autoexec.bat file.
4. At the MS-DOS command prompt, type the following:
extract /y <drive>:\<cabfile> /l <windows>\system <filename>
where <drive> is the floppy disk drive that contains the Setup disk,
<cabfile> is the .cab file that contains the OLE file you want to extract,
<windows> is your Microsoft Windows directory (usually
C:\Windows),
and <filename> is the name of the file you want to extract.
For example, to extract Compobj.dll from the Microsoft Excel 5.0c disk (3.5-inch), type the following:
extract /y a:\excel7.cab /l c:\windows\system compobj.dll
NOTE: Use the /y switch to overwrite the existing compressed file without being prompted.
To use the Decomp.exe decompression utility (for Microsoft Excel 5.0, Microsoft Project 4.0, Microsoft Office 4.2, and Microsoft Office 4.3), use the following steps:
1. Quit all open programs and close any toolbars.
2. Rename the files that are listed in the "Cause" section.
For more information about how to rename files in Windows, see your Windows printed documentation or online Help.
3. Copy Decomp.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.
4. Insert the Setup disk that contains the OLE files. At the MS-DOS command prompt, type the following:
decomp <drive>:\<compressedname> <windows>\system\<filename
where <drive> is the floppy disk drive that contains the Setup disk,
<compressedname> is the name of the compressed file, <windows> is your
Microsoft Windows directory (usually C:\Windows), and <filename> is the
name of the file after you decompress it.
For example, to extract Compobj.dll from the Microsoft Excel 5.0c 3.5 inch disk, type the following:
decomp a:\compobj.dl_ c:\windows\system\compobj.
MORE INFORMATION
For more information about the error messages listed in this article, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q84795
TITLE : Windows 3.1 Err Msg: Call to Undefined Dynalink
Copyright Microsoft Corporation 1998.