Solved

modem

Posted on 1998-07-14
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Last Modified: 2010-04-27
i have a cpi 14.4 voice modem in canon p133/1.6g/16meg/factory config. the modem recently failed to respond to dial tone & refuses to dial out. i can hear thru sound card if someone is on line and cable/line work ok for separate fax machine.also changed cables. worked ok b4. neither ph jack on modem works. possible lightening strike but no other obvious damage. what gives?
p.s- modem is on com 2.
to clarify -
the modem goes off hook but does not detect dial tone.
if line is in use on extention the sound card sends voice thru speakers.
if line is unused there is only a faint static heard.
all was ok for 2+ yrs until now. no new s/ware installed.
first aid 95 says modem ok.
fax s/ware cheks modem out ok.
aol will not dial out on it.
focal point s/ware will not dial either.
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Question by:moneyomaha
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7 Comments
 
LVL 9

Expert Comment

by:rmarotta
ID: 1019828
Does the modem go off-hook so you can hear the dial tone?
What COM port is it attached to?
Regards,
Ralph

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Expert Comment

by:brookus
ID: 1019829
Assuming cord & wall jack do give a dial tone ->

the most common thing a lightning strike will do to a modem is what you describe.  One hope is to set the modem to not wait for a dial tone before dialing.  (Control Panel -> Modem -> Properties Connection Tab -> Uncheck "wait or dial tone before dialing").
If that doesn't work, the modem is fried...
I've seen it *many* times.

Good luck
Tony
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Author Comment

by:moneyomaha
ID: 1019830
Edited text of question
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Author Comment

by:moneyomaha
ID: 1019831
Edited text of question
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Author Comment

by:moneyomaha
ID: 1019832
Edited text of question
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Accepted Solution

by:
tyendcom earned 50 total points
ID: 1019833
I'd say that Brookus is right on the money. I deal with at least 3 problems as you've discribed a day. With the storms rhat have been happening around here at this time of year, 90% of the modem problems have been lightning strikes. The best you can do for yourself is contact the manufacturer and get a replacement. Hopefully it's still under warrenty. Many OEM's sell modems with a 5 yr. or greater warrenty, and it is next to impossible to prove that what you described is infact a lightning strike (which usually won't be covered by warrenty.). If you can't identify your modem, or it's manufacturer, you can use the FCC id which is required by law on all modems.
To id your modem by fcc # go to HTTP://www.fcc.gov/oet/info/database/ead
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Author Comment

by:moneyomaha
ID: 1019834
Thank you for your quick responses.
I am surprised that no other possibles were listed.
Has anyone worked up a basic form for this?
Us rookies wouldn't ask if we did know the answers.
Kudos to all!

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