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modem

moneyomaha
moneyomaha asked
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Medium Priority
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Last Modified: 2010-04-27
i have a cpi 14.4 voice modem in canon p133/1.6g/16meg/factory config. the modem recently failed to respond to dial tone & refuses to dial out. i can hear thru sound card if someone is on line and cable/line work ok for separate fax machine.also changed cables. worked ok b4. neither ph jack on modem works. possible lightening strike but no other obvious damage. what gives?
p.s- modem is on com 2.
to clarify -
the modem goes off hook but does not detect dial tone.
if line is in use on extention the sound card sends voice thru speakers.
if line is unused there is only a faint static heard.
all was ok for 2+ yrs until now. no new s/ware installed.
first aid 95 says modem ok.
fax s/ware cheks modem out ok.
aol will not dial out on it.
focal point s/ware will not dial either.
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Commented:
Does the modem go off-hook so you can hear the dial tone?
What COM port is it attached to?
Regards,
Ralph

Commented:
Assuming cord & wall jack do give a dial tone ->

the most common thing a lightning strike will do to a modem is what you describe.  One hope is to set the modem to not wait for a dial tone before dialing.  (Control Panel -> Modem -> Properties Connection Tab -> Uncheck "wait or dial tone before dialing").
If that doesn't work, the modem is fried...
I've seen it *many* times.

Good luck
Tony

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Commented:
Thank you for your quick responses.
I am surprised that no other possibles were listed.
Has anyone worked up a basic form for this?
Us rookies wouldn't ask if we did know the answers.
Kudos to all!

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