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"Access Violation" web authoring program keeps crashing!!!!

jaynii
jaynii asked
on
Medium Priority
262 Views
Last Modified: 2013-12-25
Whenever i try to open my project in my 'Splash' web authoring program i am given this message:-
Splash.exe caused an "Access Violation" fault in module
SPLASH.EXE at 0137:00453919.

How do i fix this???
As i can't do anything in my project!!!

Thanks in advance!!
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Commented:
Could be a memory conflict or a corrupt file. Close all programs except Explorer and Systray and run it again. If it doesn't work it's a corrupt file. Try reinstalling Splash.

Author

Commented:
i've already tried to reinstall it but it does the same thing at first it only did it when trying to put text in but now it doesn't open my project at all!!

Commented:
Run a virus check.

Commented:
email the splash tech support people

Author

Commented:
I've run a virus check a few times before and it seems there are no defects detected.

I've notified Splash but they really haven't given me much help or really any "REAL" answers to why this has happened!!
It seems on there notice board on there web site there are a few  who have encounted the same thing,i've emailed them to see if they got any help but i haven't heard areply back!
Commented:
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Author

Commented:
Does that mean only the company who made the program can fix it??
Or is there a way i can?
Anyway the company said it is a bug and they are trying to fix it
but i was wondering if there is a way for me to?

Commented:
> Does that mean only the company who made the program
> can fix it?? Or is there a way i can?

Only the authors of the software can "fix" the bug.
However, it may be possible for you to "bypass" the bug.

> Anyway the company said it is a bug and they are trying to fix it,
> but i was wondering if there is a way for me to?

If you have an older "backup" version of your file,
try loading that file.  Some bugs are *VERY* dependent
on the exact content of a user's file -- your "old" file
may be slightly different, and may not trigger the bug.

Also, some packages allow you to "include" a file,
rather than "opening" a file.  If your software allows this,
try to "include" the file, into an "empty" work-space,
as a way of trying to "bypass" the problem.
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