office 97 setup

Posted on 1998-07-26
Medium Priority
Last Modified: 2008-02-01
When I am attempting to re-set up office 97 I am getting a box telling me that msjet3e.dll is present and this stops office  97 setup. When I go to windows 95 and hit find to open this application(?) it tells me it cannot be deleted.What should I do?
Question by:gr84un98

Author Comment

ID: 1612924
Edited text of question

Expert Comment

ID: 1612925
I think you mean MSJET35.DLL which is located in the C:\WINDOWS\SYSTEM folder.

NOTE: you can read all on the below text from the Microsoft Knowledge Base, after the free registration of course, at:

Here something that MIGHT help: (it's a long amount of text)
OFF97: How to Completely Remove Microsoft Office 97

Last reviewed: July 22, 1998
Article ID: Q158658

The information in this article applies to:
Microsoft Office 97 for Windows

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

For information about backing up Microsoft Windows 95 registry files, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q132332
   TITLE     : How to Back Up the Registry

This article describes how to completely remove Microsoft Office 97 from your computer.

A utility that automates this process is also available. This utility is designed to be run only after you run the Setup program for Office 97 and click Remove All to remove Office. For more information, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q176823
   TITLE     : OFF97: Utility to Completely Remove Remaining Office 97   Files

After you download, install, and run the Eraser program, you may also want to use the RegClean program to remove unnecessary entries from your registry.

For more information and download instructions about RegClean, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q147769
   TITLE     : INFO: RegClean 4.1a Description and General Issues

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

 ARTICLE-ID: Q138552
   TITLE     : How to Obtain Microsoft Support Files from Online Services

The FTP location is ftp://ftp.microsoft.com/Softlib/MSLFILES/ 

For information about removing Microsoft Office 97 for Windows, Service Release 1 (SR-1), please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q173431
   TITLE     : OFF97: How to Completely Remove the SR-1 Patch and Patch


NOTE: After you complete the following steps, it may be necessary to reinstall earlier versions of programs that use the shared components that Microsoft Office 97 uses. For example, to use any of the programs included with Microsoft Office 7.0, it may be necessary to reinstall Microsoft Office 7.0 before you can use the programs.

To remove Microsoft Office 97 from your computer, follow these steps:

1.On the Start menu, point to Settings, and then click Control Panel.

2.Double-click Add/Remove Programs. In the list of installed programs, click Microsoft Office 97, and then click Add/Remove. If you installed Microsoft Office from a CD, you are prompted to insert the first CD.

If a dialog box displays a message stating that programs are running, quit the programs, and click OK.

3.In the Microsoft Office 97 Setup dialog box, click Remove All.

4.When you are prompted to remove shared components, click Remove All.

If you are prompted to restart the computer after Setup is completed, restart the computer.

5.In Windows Explorer, delete the following folders.

WARNING: If you are running Microsoft Windows 98, do not delete the Program Files\Common Files\Microsoft Shared\MSInfo folder.

NOTE: Before you delete the Microsoft Office folder, make sure that you do not have other programs, such as Microsoft Project or Microsoft Publisher, installed in the Microsoft Office folder. If you delete the Microsoft Office folder, you may need to reinstall these programs.

NOTE: Deleting the Microsoft Office folder also deletes the Program Files\Microsoft Office\Office\XLStart folder, which may contain personal files. Ensure that all personal files are removed from this folder before deleting it. Also, deleting the Microsoft Office folder deletes the Program Files\Microsoft Office\Templates folder, which may contain personal templates. Ensure that all personal files, including custom macros, are removed from this folder before you delete it.

      <x>:\Program Files\Microsoft Office
      <x>:\Program Files\Common Files\Microsoft Shared
      <x>:\Program Files\Common Files\ODBC

         where <x> is the drive letter to which Microsoft Office 97 is

6.In Windows Explorer, delete the files in the following folders.

    Windows Folder

    Artgalry.cag   Exchng.ini     Mso97.acl      Odbc.ini
    Odbcinst.ini   Twain.dll      Twain_32.dll   Twunk_16.exe
    Twunk_32.exe   Wininit.ini    <username>.acl <username>.pcb

    NOTE: <username> is the name of the user who is logged on to the
    computer. If multiple users log on to the computer using different
    user names, each user has separate .acl and .pcb files. All of these
    files can be deleted.

    Windows\System Folder

    12520437.cpx   12520850.cpx   accwiz.dll     asycfilt.dll
    cnfnot32.exe   comcat.dll     comdlg16.ocx   commtb32.dll
    convdsn.exe    ctl3dv2.dll    dbnmpntw.dll   docobj.dll
    drvssrvr.hlp   ds16gt.dll     ds32gt.dll     emsabp32.dll
    emsmdb32.dll   emsui32.dll    emsuix32.dll   etexch32.dll
    fm20.dll       fm20enu.dll    hlink.dll      hlinkprx.dll
    iso88591.trn   jetdef35.hlp   jeterr35.cnt   jeterr35.hlp
    jetsql35.cnt   jetsql35.hlp   mapiform.vbx   mapifvbx.tlb
    mapisvc.cnt    mfc40.dll      minet32.dll    misc2.srg
    mlctrl.dll     mscal.cnt      mscal.dep      mscal.hlp
    mscal.ocx      mscpxl32.dll   msexcl35.dll   msforms.twd
    msfs32.dll     msjet35.dll    msjint35.dll   msjter35.dll
    msothunk.dll   msrd2x35.dll   msrepl35.dll   msriched.vbx
    msstkprp.dll   mstext35.dll   odbc16gt.dll   msxbse35.dll
    norweg.trn     oc25.dll       odbccp32.cpl   odbc32.dll
    odbc32gt.dll   odbcad32.exe   odbcinst.hlp   odbccp32.dll
    odbccr32.dll   odbcinst.cnt   odbcint.dll    odbcjt32.dll
    odbcjet.cnt    odbcjet.hlp    odbcji32.dll   odbctrac.dll
    odbcjtnw.cnt   odbcjtnw.hlp   odbctl32.dll   odtext32.dll
    oddbse32.dll   odexl32.dll    odfox32.dll    riched.dll
    pcdlib32.dll   picstore.dll   pubdlg.dll     swedish.trn
    riched20.dll   sqlsrv32.dll   stdole2.tlb    vaen2.dll
    system.mdw     threed16.ocx   usascii.trn    vbajet32.dll
    vaen21.olb     vb40016.dll    vb4en16.dll    wmsui.dll
    vbscript.dll   ven2232.olb    winsspi.dll

    Windows\Fonts Folder (optional)

    Arialn.ttf     Arialnb.ttf    Arialnbi.ttf   Arialni.ttf
    Ariblk.ttf     Bookos.ttf     Bookosb.ttf    Bookosbi.ttf
    Bookosi.ttf    Bssym1.ttf     Bssym2.ttf     Bssym3.ttf
    Comic.ttf      Comicbd.ttf    Gara.ttf       Garabd.ttf
    Garait.ttf     Hatten.ttf     Impact.ttf     Mapsym.ttf
    Mtextra.ttf    Mtsorts.ttf    Outlook.ttf    Tahoma.ttf

    Other Folders

       File                      Folder

       Boot.ini.lnk              Windows\Recent (optional)
       Off97pro.stf.lnk          Windows\Recent (optional)
       Valupk8.hlp.lnk           Windows\Recent (optional)
       Readme.txt.lnk            Windows\Recent (optional)
       Wcleanos.ini.lnk          Windows\Recent (optional)
       My Documents.lnk          Windows\Favorites
       Mscreate.dir              Windows\Odbc
       Mscreate.dir              Windows\Odbc\Data
       Valupk8.gid               Windows\Help
       Rec21c1.mdb               Windows\Temp

7.On the Start menu, click Run. If you are using Windows 95 in the Open box, type "regedit" (without the quotation marks), and then click OK. If you are using Windows NT in the Open box, type "regedt32" (without the quotation marks), and then click OK.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

8.Select the following key in the registry:


With the key selected, click Delete on the Edit menu. When you are prompted to delete this key, click Yes.

9.Repeat step 8 and delete the following registry keys:

       HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Mso97.dll















       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\AutoCorrect\8.0


       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Msoc.dll

       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Vba332.dll

       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Vbe.dll

       NOTE: On the following registry key, delete only the values that
       point to Mso97.dll, Vbe.dll, and Vba332.dll.


       NOTE: On the following registry key, delete only the value that
       points to Mso97.dll. Do not delete any other values.



       HKEY_USERS\.Default\Software\Microsoft Office\8.0

Additional Information for Removing a Run From CD Installation

Select the following key in the registry


and then select and delete each value that refers to the CD-ROM drive letter. For example, if your CD-ROM drive is drive D, delete any value that refers to D:\Office or D:\OS.

Select the following key in the registry


and then select and delete each value that refers to the CD-ROM drive letter and the Office or OS folders. For example, if your CD-ROM drive is drive D, delete any value that refers to D:\Office or D:\OS.

Last reviewed: July 22, 1998
) 1998 Microsoft Corporation. All rights reserved. Terms of Use.


Accepted Solution

SPECIALIST earned 100 total points
ID: 1612926
The easiest way to fix this is go to Find , like you said find the filename and directory. Start/ shut down  and choose option DOS Prompt.  Once at the DOS prompt   Change to the directory the file is located,


CD C:\windows\system

and at the dos prompt type DEL Filename.extention

This will delete the file, then you will be able to install.  This has to work.


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