Line Noise

The problem is the phone company is required to only provide you with a line that can do 9600 bps, and it is very hard to get them to fix a problem like this.  It most likely is phone line noise.  If you hook up a phone to this line, is it clear or is
alot static on the line?

what state are you in? in TX, the telephone company's line can only support 28800 bps speeds. it sucks, they only meet the minimum requirement junk. it's probably noise, and you'll probably have to spend a lot of money to get the noise reduced. where did you move from, cause i have a a k56 flex modem and i can't connect higher than 28k? i'll move there!

good luck, shintinsdas87

The only thing you can do is attempt to get your local interface box upgraded on the lighting arresters.... They collect moisture, etc., over time. If the noise is from them, a new telco interface box will do it. If the noise is elsewhere, your sunk.....

Have you tried another ISP, for two reasons:
 - more helpful support-staff,
 - different telephone-numbers.

What speed do you get when you dial the USR X2 "test" number?
What speed do you get when you dial your "old" ISP?
(I know that it will be long-distance, but for $0.10/minute,
it won't cost much to *TRY* to connect to them.)

You know, I had a lot of success with using a phone line noise reducer (bought from radio shack, $14.00) on a friend's system in Dallas.. it clears out a LOT of the static brought down from the phone company..

On my own house, I just rewired new phone lines all the way out to the main box.. did wonders..

I just moved across town....I am using the same ISP as before and the same dial in number

Have you tried another ISP, for two reasons:
 - more helpful support-staff,
 - different telephone-numbers.
It's impossible to try another telephone-company.
Have you tried another modem?

Have you tried moving your system to a colleague's locatioin,
and thus use different residential and telco wiring.

Otta yes to all of the above...

>> Have you tried moving your system to a colleague's locatioin,
>> and thus use different residential and telco wiring.
> yes.

Hmmm. This seems to be in contradiction to your statement:

> I recently moved, before the move I had no problems
> with my connection and was getting 52k connect speeds.

At your colleague's location -- problem.
At your "old" location -- no problem.
At your "new" location -- problem.

Does your new "exchange"
(the first three digits of telephone-number)
match those of your colleague's ?
Does your new exchange match your old exchange?

At this point, I can guess:
 1. your system software configuration changed;
 2. your system hardware was affected by the move;
 3. your house-wiring is "bad";
 4. your colleague's house-wiring is also "bad";
 5. you & your colleague are on a "bad" exchange,
    while your old location was on a "good" exchange;
 6. your modem is OK, since changing the modem
    did not change the problem;
 7. your modem-initialization string is incorrect;
    Are you using 'AT&F1' to initialize your USR modem?

Otta....sorry...I guess I didn't communticate correctly.  
My modem works fine at my old house, and at my friends house(different exchanges).  My modem does not work at my new house.  A brand new modem does not work at my new house(a little test I did since I was lucky enough to have access to one).  I have two phone jacks at the new house.  Same problem with both jacks.
Finally..when I say does not work, I should clarify.  It does work but inconsistently.  Sometimes my connection is fine.  Sometimes I get no data transfer, and other times I get an error message(usually host comp is not answering).

Can you hear audible noise on voice calls?

Ozo..a little on my cordless phone but none on a regular phone

Is your new house on the same exchange as either your old house,
or your colleague's house?
Are you using 'AT&F1' to initialize your USR modem?
Unplug everything from your telephone jack(s),
and then plug-in only your computer's modem, and then try it.

Try the US Robotics "X2-test-line" BBS.
Dial 1-847-982-5092.
Specify a first-name of 'line', and a last-name of 'test'.
Report the results.

Results:
Test returned code 1
This connection supports 56k technology

The problem must have to do with your locall telco. Infact telcos are not requried to provide good analog lines at all. There are a few things you can do to help.
1 start with looking at your connection. In dial up networking(dun) enable the post terminal dail in window.(Right Click your dialer, select properties, select configure, go to options and place a check in both box's in connection controll.
This will enable a black window in which you will be looking for mangled,forign letters numbers. If you see this the culpret is line noise.
2 If you are able to detirmine the issue is line noise, call the phone company. tell them you want the phone lines "swept for fax data qaulity"
The phone company will usally do this for you.
3 Trya find if it is mearly a routing issue. does one of your friends have another isp? if so and his/her isp is on a differnt pop(phone number)
Basicly to sum up your issue it may have something to do with
your OS (maybe)
your Modem (probley not)
the lines in between your modem and the switch box
the amount of analog to digital hops inbetween your home and the mail switching station.

finse...i do not get any odd chars...i get my ip and the mtu
As I stated, my problem is not my actual modem...so would it be safe to assume at this point that it is a software issue?

> would it be safe to assume at this point
> that it is a software issue?

No.  You already ruled that out:

> before the move I had no problems with my connection
> and was getting 52k connect speeds.

FINSA wrote:

> Trya find if it is mearly a routing issue.
> does one of your friends have another isp?
> if so and his/her isp is on a differnt
> pop(phone number)

FINSA, please reread the question.
This has already been suggested, and tried,
with no success.

> My modem works fine at my old house,
> and at my friends house (different exchanges).
> My modem does not work at my new house.
> A brand new modem does not work at my new house ...
So, your hardware is fine, when situated "elsewhere".

Your modem, and a brand-new modem,
have problems at your new location.

So, what's left?  The telephone-company's wires.
Disconnect all devices from both of your jacks,
and then connect the modem to the jack,
and report your results.

Okay, Lets make this simple
The problem is with the wiring in your new home.
fact #1 your machine connects and "surfs" fine at remote locations ie.. your friends house
fact #2 2 different modems have been tried both to the same affect.
The answer is clear as I stated in MY answer  call the phone company. tell them you want the phone lines "swept for fax data qaulity"
It might cost some money. futhermore to let you in on a little secret everyone tries to pin it on the isp. they will bounce you around untill you move again, I am not here for points just so I have something to do.
Good Luck

to follow up,
the problem is
the lines in between your modem and the switch box
the amount of analog to digital hops inbetween your home and the mail switching station.
The problem must have to do with your locall telco
Answered!
P.S. in case you were wondering yes I do work for a major ISP thats also a phone company. I know whats going on.
Have FUN

finse..which one...my isp and tellco are gte..

asidbeatz...I am going to accept your answer...I just wanted to add this comment in case someone else runs into the same thing.  The S32=34 string seems to have solved the problem.  Thanks a bunch.  I appreciate it.

> the amount [number?] of analog to digital hops
> inbetween [sic] your home and the mail switching station.

Given the following response,
the number is "exactly ONE",
since X2 (56K) is supported.

> Dial 1-847-982-5092.
> Specify a first-name of 'line',
> and a last-name of 'test'. Report the results.
> Test returned code 1
> This connection supports 56k technology

P.S. My "brand-new" V.90 US Robotics Sportster modem
connects correctly, using X2 protocol, to one ISP,
and connects correctly, using V.90 protocol, to another ISP.
So, while the suggestion to "disable X2" is a "bypass",
I don't think that it is a "solution" to your problem.