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Eudora4/Netscape GPF in DDEML.DLL

Posted on 1998-07-28
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Last Modified: 2013-12-28

With Netscape Communicator 4.01 loaded I try to load EudoraPro4.01 The Computer crashes. I loaded  PC Medic 97 and it will trap the error and gives the following info. With IE4 loaded there is no problem Netscape seems to be the guilty culprit.

DDEML.DLL caused exception "General Protection Fault" in module DDEML at 167F:36F1

Registers:
AX=36D7 BX=0502 CX=0246 DX=8B00
CS=167F DS=1677 ES=13BF SS=466F
BP=0000 SP=8AA8 IP=36F1 FLG=0216
SI=0000 DI=0000

Bytes at CS:IP:
000036f1:  8e c2 26 8b 0d 83 c1 2a - 1e 51 89 46 f0 89 56 f2

Stack Dump:
00008ab8:  c6 01 52 45 10 00 e0 03 - 98 02 97 17 02 00 00 00  ..RE............
00008ac8:  00 00 00 00 24 06 03 00 - 4d 12 fa 8a 25 15 7f 16  ....$...M...%...
00008ad8:  b8 01 7e 13 c8 0d 00 8b - 6f 46 a7 16 24 8b 12 00  ..~.....oF..$...
00008ae8:  00 00 00 00 9d da 94 81 - b8 01 7e 13 e0 03 fc bf  ..........~.....

Currently Running Programs:
Eudora        D:\EUDORAPRO4\EUDORA.EXE
Netscape      D:\NETSCAPE\COMMUNICATOR\PROGRAM\NETSCAPE.EXE
Tapisrv       C:\WINDOWS\SYSTEM\TAPISRV.EXE
Rnaapp        C:\WINDOWS\SYSTEM\RNAAPP.EXE
Csinsm32      D:\CLEANSWEEP\CSINSM32.EXE
Csusem32      D:\CLEANSWEEP\CSUSEM32.EXE
Rxmenu        D:\PC MEDIC 97\RXMENU.EXE
Findfast      D:\MSOFFICE\OFFICE\FINDFAST.EXE
Copytext      D:\COPYTEXT\COPYTEXT.EXE
A4techz       C:\PROGRAM FILES\DUAL WHEEL MOUSE\A4TECHZ.EXE
Lgevntrt      D:\LOGITECH\ENTRTAIN\LGEVNTRT.EXE
Starter       C:\WINDOWS\STARTER.EXE
Taskmon       C:\WINDOWS\TASKMON.EXE
Systray       C:\WINDOWS\SYSTEM\SYSTRAY.EXE
Osa           C:\MICROSOFT OFFICE\OFFICE\OSA.EXE
Explorer      C:\WINDOWS\EXPLORER.EXE
Csinject      D:\CLEANSWEEP\CSINJECT.EXE
Mstask        C:\WINDOWS\SYSTEM\MSTASK.EXE
Mprexe        C:\WINDOWS\SYSTEM\MPREXE.EXE
MONWOW        D:\CLEANS~2\MONWOW.EXE
MSGSRV32      C:\WINDOWS\SYSTEM\MSGSRV32.EXE
MMTASK        C:\WINDOWS\SYSTEM\mmtask.tsk
RXCTCH16      D:\PCMEDI~1\RXCTCH16.EXE
KERNEL32      C:\WINDOWS\SYSTEM\KRNL386.EXE

Memory Details:
Largest Free Memory Block  : 133062656
Total Linear Memory Space  : 445836 K
Free Linear Memory Space   : 129944 K
Swap File Pages            : 64972 K

My computer has an AMD K6 233 1.12 gig harddrive and 6.2 Gig hardrive 64 megs of Ram running Windows98
Upgrade

Any help you can provide would be greatly appreciated. I Really don't want to have to settle for the E-Mail clients in Netscape or IE4.

Joe Rice
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Question by:joerice
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5 Comments
 

Author Comment

by:joerice
ID: 1643264
Edited text of question
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LVL 7

Expert Comment

by:dankh
ID: 1643265
Hi,

   I think your best shot right now is to upgrade Netscape to 4.05 (the new release).  Netscape has stated that this release fixes a lot of bugs from previous versions.

http://home.netscape.com/products/index.html?cp=hom07cnpr

Also, this document from their site goes into detail on how to operate 3rd party mail programs with Netscape 4.3 and above.

http://help.netscape.com/kb/client/971223-1.html
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Author Comment

by:joerice
ID: 1643266
I found the answer on the Eudora site the solution was to delete the Windows display section of the Eudora init file.
Simple but worked

Thanks for the suggestions.
Joe
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LVL 7

Expert Comment

by:dankh
ID: 1643267
you should go into customer support and have this question deleted.
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Accepted Solution

by:
dankh earned 150 total points
ID: 1643268
Hi,

   since you solved your own problem, please go to Customer Support and have this question deleted.  

http://www.experts-exchange.com/topics/experts-exchange/
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