Solved

Outlook97 Hyperlinks

Posted on 1998-07-30
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Last Modified: 2010-04-08
When someone sends me an e-mail with hyperlinks( url's ) in it the hyperlinks appear as plain text. If I type the hyperlink in a new message it turns blue as it should and becomes a hotlink. The urls in the message sent to me are in the correct format. ex: http://www.something.com

How can I force Outlook to convert the url's to hotlinks for received e-mail?
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Question by:mikeu
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19 Comments
 

Expert Comment

by:Drag2
ID: 1621241
When in OL click on the "?" to bring up the MS helper.  Type HTML in the search field and you will get back as the first topic "Open a hyperlink in a mail message".  That will tell you how to configure OL to view hyperlinks.
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Author Comment

by:mikeu
ID: 1621242
The help for "Open a hyperlink in a mail message" says to click on the hyperlink!!! The problem is that the url does not become a hyperlink it stay as plain text clicking on it does not do anything. The url is in the correct format but just is not converted into a hyperlink by outlook. The only way I am able to create a valid hyperlink is to type it in a new message myself. It is the messages I receive that do not seem to work.
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Expert Comment

by:harley47
ID: 1621243
Does this happen with all e-mails?  if not it just might be that the emails you are getting are in Plain Text and not Rich Text.  if you give me your email address I'll send you a link in Rich Text as a test.


Bill
harley47@marinemwr.or.jp
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Expert Comment

by:MasseyM
ID: 1621244
Tools --> Options --> Mail Format --> make sure this is Word or HTML... I know it says "send message in this format", but it will also allow you to view in that format asa well.. There ya go..

- Matt
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Author Comment

by:mikeu
ID: 1621245
Sorry if I just don't get it but when I click tools then options I do not see mail format anywhere ???? Which tab should it be under?
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Author Comment

by:mikeu
ID: 1621246
Adjusted points to 300
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LVL 10

Expert Comment

by:MasseyM
ID: 1621247
Do you have Microsoft Word installed on your computer?
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Author Comment

by:mikeu
ID: 1621248
Yes Office 97 Pro is fully installed
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LVL 10

Expert Comment

by:MasseyM
ID: 1621249
Should be its own tab... 3rd one over...

(You may need to download the Outlook 98 upgrade - free from Microsoft.)


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Accepted Solution

by:
markgray earned 300 total points
ID: 1621250
Hi,
You need to be using Word as your Email editor , this will automatically convert URLS and EMail addresses to hyperlings. This is done by going to tools and options. Underneath the general tab select use Microsoft Word as your E-mail editor. It's the only way to do it.
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Author Comment

by:mikeu
ID: 1621251
I have done that and it did not work. I guess I just have to re-install and see what happens.
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Expert Comment

by:MasseyM
ID: 1621252
HEY!!! I gave that answer A LONG time ago!!! Why did MarkGray get the points?
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Expert Comment

by:markgray
ID: 1621253
Ha Ha Ha
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LVL 10

Expert Comment

by:MasseyM
ID: 1621254
Hey Mark,  

ThaT is the sign of a TRUE professional!

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Author Comment

by:mikeu
ID: 1621255
MasseyM
You told me to do tools-options-mailformat-send message in this format. That choice is not available in my outlook! You then suggested that I download outlook98.
I have tried all suggestions even word as e-mail editor and nothing works! I really wanted to delete the question but that does not seem to be an option. I will be more careful in the future with the grades
sorry
Mike
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Expert Comment

by:markgray
ID: 1621256
Ok Listen in Word 97, under the tools menu go to auto complete and autoformat as you type, under internet and network paths as hyperlinks check the box.
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Expert Comment

by:markgray
ID: 1621257
actually its autocorrect  plus make sure you are typing http://
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Author Comment

by:mikeu
ID: 1621258
I had tried that . It always works when you type a hyperlink in a message. The problem is on received mail the hyper links are not decoded. I can send myself a message with the original hyperlink in blue and working but the received message has the hyperlink as plain text. Oh well I will re-install it this weekend my pc at work works fine with the same software so I must have something very strange going on at home. thanks for your help
mike
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Expert Comment

by:markgray
ID: 1621259
Under Tools/autocorrect and the autoformat tab there is an option for hyperlinks and network paths.
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