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Mssgs already sent don´t transfer from Outbox to Sent Items

Posted on 1998-08-07
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Last Modified: 2008-02-01
In Outlook Express, after a message is prepared and sent, it remains in the Outbox.  It does not go automatically from the Outbox to the Sent Items directory.  I have to manually delete it from the Outbox.  Is there a patch available to correct this? I already uninstalled Outlook Express and re-installed it, and the same problem is still there.
I got it when downloaded the Explorer from the Shareware site.
Thnx in advance for any help!!
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Question by:chino080798
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wayneb earned 50 total points
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OE: Sent Messages May Not Be Saved in the Sent Items Folder
Last reviewed: May 21, 1998
Article ID: Q184059  

The information in this article applies to:
Microsoft Outlook Express versions 4.0, 4.01 for Windows 95
Microsoft Outlook Express versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS
When you send a message, a copy of the message may not be saved in the Sent Items folder, and you may not receive an error message.

CAUSE
This behavior can occur for either of the following reasons:

The "Save copy of sent messages in the Sent Items folder" option may not be selected.

    -or-
The Sent Items folder may be damaged.

RESOLUTION
To resolve this issue, use the appropriate method for your situation.

Select the "Save copy of sent messages in Sent Items folder" Option
To configure Outlook Express to save a copy of your messages in the Sent Items folder, follow these steps:

Start Outlook Express.

On the Tools menu, click Options, and then click the Send tab.

Click to select the "Save copy of sent messages in the Sent Items folder" check box.

Click Apply, and then click OK.

Create a New Folder for Sent Items
If you have already configured Outlook Express to save a copy of sent messages in the Sent Items folder, move the messages in the Sent Items folder to a new folder that you create, and then rename the Sent Items folder files.

To create a new folder for the messages in the Sent Items folder, follow these steps:


Start Outlook Express.

Click the folder in which you want the new folder to be created, or click Outlook Express located at the top of the folder list

On the File menu, point to Folder, and then click New Folder.

Type the name of the new folder in the Folder Name box, and then click OK.

Move the messages from the Sent Items folder to a different folder, and then rename the Sent Items folder files. To do this, follow these steps:

   1. Move the messages in the Sent Items folder to the folder you
      created. To do this, follow these steps:

       a. In Outlook Express, click the Sent Items folder, and then click
          Select All on the Edit menu.

       b. Right-click the selected messages, click Move To, and then click
          the folder that you created.

       c. Click OK.

   2. Quit Outlook Express.

   3. Click Start, point to Find, and then click Files Or Folders.

   4. In the Named box, type "sent items.idx" (without quotation marks).
      In the Look In list, click drive C, and then click Find Now.

   5. Right-click the Sent Items.idx file that corresponds to the profile
      exhibiting this behavior, and then click Rename. For example, type
      "Sent Items.xdi" (without quotation marks) to rename the file.

   6. In the Named box, type "sent items.mbx" (without quotation marks),
      in the Look In list, click drive C, and then click Find Now.

   7. Right-click the Sent Items.mbx file that corresponds to the profile
      exhibiting this issue, and then click Rename. For example, type
      "Sent Items.xbm" (without quotation marks) to rename the file.

   8. Close the Find dialog box.

   9. Start Outlook Express.

      A new Sent Items folder should automatically be created.

   10. Move the messages from the folder you created to the new Sent Items
       folder. To do this, follow these steps:

        a. In Outlook Express, click the folder that you created, and then
           click Select All on the Edit menu.

        b. Right-click the selected messages, click Move To, and then click
           the Sent Items folder. Click OK.
 

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