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Winword 97 Stack fault

Posted on 1998-08-09
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Last Modified: 2006-11-17
I use mailmerged documents regularly.I am having problems with them in that whenever I try to edit a document or especially its data source I invariably get the following:-

WINWORD caused a stack fault in module WINWORD.EXE at 015f:30040c12.
Registers:
 "Registers data varies but only slightly on each occasion"
Bytes at CS:EIP
50 ff 75 08 e8 88 5e 03 00 0f b7 85 fc fd ff ff
Stack dump:
"00000000" repeated 16 times.

I am running a P2 300MHz in Win 98 after upgrading from Win 95/IE4. It used to happen  infrequently before upgrading but seems to have gotten worse since. I have reinstalled Winword
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Question by:arwood
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cmcgee earned 200 total points
ID: 1613062
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Expert Comment

by:shalbe
ID: 1613063
arwood,

How much RAM do you have and how much disk space is available on your drives ?

Try shutting down all running applications and then start Word and try it to see if it still happens.

Steve
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Author Comment

by:arwood
ID: 1613064
Dear Steve (shalbe)
I have 64Mb ram and 500Mb free on my C:drive. About 5 Gb free on D: e: and f: so guess its not that
regards
Alan Wood

Dear cmcgee
Have down loaded the documents and will waid my way through them.
Incidentally the particular documents referv to ipv faults do stack faults come into this category
Regards
Alan Wood
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Expert Comment

by:shalbe
ID: 1613065
arwood,

Here is the article from MS KB that I saw referring to disk space/memory and stack faults. It doesn't sound like this is your problem but in case you want to look.

     http://support.microsoft.com/support/kb/articles/q135/8/87.asp


This article tells you how to increase the number of stack pages to reduce stack faults. It's worth a try. Easy to undo.

http://support.microsoft.com/support/kb/articles/q149/0/83.asp

If this works, reopen the question and ask that I repost it as an answer. Thanks.

Steve
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Author Comment

by:arwood
ID: 1613066
Dear Steve

I downloaded the pages and set the stacks up to 20 and the virtual memory to 200Mg on a clean partition. No change. Sorry.
It is a reproducable fault in that it happens when switching the document from Merged mode back to Field view mode or if the merged view is changed by clicking the arrow icon to change record.
Alan
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Author Comment

by:arwood
ID: 1613067
Dear Steve(shalbe)
Your solutions did not work unfortunately.

Dear Cmcgee
I worked through 168/1/98 and found that the Normal.dot was suspect. I recreated it and the problem went away. However when I started to modify normal.dot all went well until I started to modify the toolbars. I then got the problem back. It seems that if I put any icons alongside the menu bar The problem resurfaces.
I shall run for a while now without any on the menu bar and monitor the situation. In the meantime thanks and I allocate the points to you.
regards
Alan Wood
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