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Xerox Able 3401

Posted on 1998-08-09
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Last Modified: 2008-02-01
I have installed this network printer.  All seems ok but I do not have the option to fax from client computers to this printer.  The fax option (Fax Unit) under the printers tab is dimmed.  We do have a fax unit attached to this printer, but I am unable to select it, anyone know why?
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Question by:deeznutz
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jrhelgeson earned 50 total points
ID: 2014674
Does the printer (copier) itself recognize that the fax unit is installed?
Usually the fax module will require a separate software faxing component to be installed in addition to just the printer driver.  The additional software handles the creation of a coverpage, phonebooks, and other advanced features.

It is  also quite possible (and more likely) that the revision of your print-driver was released before the fax capability was "perfected" and released to be sold.  It could be that your answer lies in just obtaining an updated print driver.

If this does not serve to answer your question, please reject it and we can continue troubleshooting from there.

Thank You,

JRHelgeson
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