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Outlook crashing

stephen_mcardle
on
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Last Modified: 2010-04-08
Good afternoon,

We are currently using Outlook 97 with HP openmail as our mail system. A number of our users get the Blue Screen of Death when clicking on their inbox. The problem is intermittant -maybe once every 15 times.

All our PC's are Pentium 166's and above with at least 48MB

Can anybody help?

Thanks
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Commented:
Check the followinf Technet article.


OL97: "Fatal Exception Error 06" With Cirrus Logic Driver
http://support.microsoft.com/support/kb/articles/q166/6/70.asp

Let me know if this resolves your issue,
Craig

Author

Commented:
sorry craig we all use Matrox Millenium cards.

thanks anyway.

Commented:
Upgrade to Netscape Communicator.  ;)
Outlook 97 never worked so perfectly on all of my PC's, but Outlook 98 is performing very well for us. Have you tried to download the Outlook98 upgrade?  I have seen the same problem you have on a couple of my PC's. The cure was to reinstall Outlook and overwrite all files.  I would go with the upgrade to Outlook98 before I would put too much time and effert into Outlook97. Also, beware of what you install over what, .dll's can get out of wack and cause things to go screwy.

Commented:
I would go with joe_massimino's suggestion and go with the outlook 98 upgrade, available for free from http://www.microsoft.com/outlook
I recommend that you order the cdrom located at the following address
http://www.microsoft.com/outlook/outlook98/cdorder.asp?prev=111111
The cost is 9.95 and it avoids the download time of web based active setup.
I am reposting this for grading.

Outlook 97 never worked so perfectly on all of my PC's, but Outlook 98 is performing very well for us. Have you tried to download the Outlook98 upgrade?  I have seen the same problem you have on a couple of my PC's. The cure was to reinstall Outlook and overwrite all files.  I would go with the upgrade to Outlook98 before I would put too much time and effert into Outlook97. Also, beware of what you install over what, .dll's can get out of wack and cause things to go screwy.

Author

Commented:
upgrading isn't an option as it is company policy to have outlook97 (why I dont know!!) and changing it is out of my hands.

Something that I tried was to reduce the number of items in the server inbox. I am monitoring the situation.

Sorry
I've done a little research on this. I didn't find anything documented on it so I must assume you are having this problem because of some other application you are running.
Commented:
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