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reinstallling outlook 97 now cant open

Posted on 1998-08-12
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Last Modified: 2010-04-08
i removed outlook 97 from the workstation (nt 4.0) using the office cd and tried to reinstall it. Now when i open it it gives me a Dr. Watson error  with outlook.exe. tried to set up new profile but did not fix problem.
if i log into server with different name it works fine.

with thanks

Gerry
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Question by:gerryf
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by:joe_massimino
ID: 1621334
Do both users have the same rights?
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Author Comment

by:gerryf
ID: 1621335
yes
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joe_massimino earned 50 total points
ID: 1621336
 
PSS ID Number: Q187256
Article last modified on 06-08-1998
 
WINNT:4.0 98
 
winnt
 

======================================================================
---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Outlook 98
 - Microsoft Windows NT Workstation version 4.0
---------------------------------------------------------------------
 
SYMPTOMS
========
 
Shortly after startup, Microsoft Outlook 98 may fail with a generic Dr.
Watson error in Outlook.exe.
 
CAUSE
=====
 
There is a problem in either the Offitems.log file or the Outitems.log
file.
 
RESOLUTION
==========
 
Rename and rebuild the problem file.
 
MORE INFORMATION
================
 
Outlook journalizes information about your use of various files in two log
files. Offitems.log contains information on Microsoft Office program files
such as Word and Excel. Outitems.log contains information on Outlook items
like Mail and Tasks. These log files are normally stored in the c:\Windows
or c:\Winnt folder.
 
To Determine the Problem File
-----------------------------
 
1. Quit Outlook and rename the Offitems.log file.
 
2. Restart Outlook and wait at least 30 seconds for the error to appear.
   If the error does not appear, the problem has been isolated.
 
3. If the error reappears, quit Outlook and rename the Outitems.log file.
 
4. Restart Outlook and wait at least 30 seconds for the error to appear.
 
NOTE: Renaming these two files will result in the loss of the journal
history contained in them. If you isolate the problem to only one of the
files, you can rename the good file back to recover its history data.
 
To Customize the Journal Feature
--------------------------------
 
1. On the Tools menu, click Options.
 
2. On the Preferences tab, click Journal Options.
 
3. In Journal Options, click to select the Outlook items
   and Office files you wish to track for the selected Contacts.
 
REFERENCES
==========
 
For additional information, please see the following articles in the
Microsoft Knowledge Base:
 
ARTICLE-ID: Q187259
TITLE:      OL98: ErrMsg: The Memory Could Not Be Written
 
Additional query words: 98
======================================================================
Keywords          : EvnGpf
Version           : WINNT:4.0 98
Platform          : winnt
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.


 

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Author Comment

by:gerryf
ID: 1621337
I reinstalled outlook 97 using a office 97 upgrade disk. this has fix the problem.
These files where not the problem,  i had got the answer from tecnet myself.

thanks for the help joe

gerryf
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