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PRINTER DOESNT COMMUNICATE

Posted on 1998-08-14
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Last Modified: 2010-04-12
MY HP DESKJET 693 ISN'T PRINTING ANY LONGER
I'VE CALL HP TECHNICAL SUPPORT THERE ISN'T ANY THING WRONG WITH THE PRINTER.  I'VE CHECKED ALL CABLE ALSO.
I'VE NOTICE IN THE DEVICE MANAGER UNDER COMMUNICATION PORT & PRINTER PORT THEIR IS A YELLOW EXCLAIMATION NEXT TO EACH PORT. HOW CAN I GET IT TO PRINT AGAIN.  THANKS
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Question by:1222
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3 Comments
 
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Expert Comment

by:wayneb
ID: 2014700
List what is under these device manager for ports, printer port
does it say that there is a conflict with another device.  Give as many details as possible. We will make this work again, but first I need to have some more info from you
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Expert Comment

by:fede
ID: 2014701
Seems difficult to have conflicts if no other HW has been installed....
You could try to uninstall the LPT from the control panel and reinstall it........takes 5 minutes...worth a try.

Do you also have the sign near the COM ports?
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by:
Answers2000 earned 200 total points
ID: 2014702
Highlight the port in Device Manager.  Click Properties.

1. On the General tab, check  that "Disable in this hardware profile" is not ticked (untick it if is and press OK to correct the problem).  I don't think it's this as you'd probably get a red X rather than the yellow exclamation mark, but it's worth checking.

2. On resources tab, check that the box near the bottom says "No conflicts".  If it says something else then
(i) if "use automatic settings" is not ticked, tick it and press OK.  Then go back into the resources tab and check again
(ii) if "use automatic settings" was already ticked then untick it, and try changing the interrupt/port address, then click OK
If still getting problems repeat 2 until the General tab says "No conflicts"


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