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Exchange Hangs Trying to Download Mail.

Posted on 1998-08-15
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Last Modified: 2010-04-08
This morning, I started Outlook 97, & selected "Deliver Now" to download mail from my ISP.  It dialed my ISP, downloaded about half the messages, then hanged with the "Deliver Messages" dialog box.  Clicking "Cancel" had no effect (This has been the case since I reinstalled Outlook).  Clicking the "x" to exit, also had no effect.  It was hanged on the process, MAPISP32.EXE, & I could only get the process to terminate with "End Task".  After this, whenever I seleccted, "Deliver Now", nothing happened, at all.  Also, I was unalbe to close Outlook without using "End Task".

I opened Exchange & got same results.  I restarted Exchange, composed a test message to my own account & could send it, but, again, it hanged while trying to download the messages on my account.  If I do not try to send or receive messages, I can close Exchange with no problem.  However, after hanging on sending & receiving, It hangs with the "Wait for Exchange to exit" dialog box & I must "End Task".

I opened Netscape & was able to download the remaining messages with its email client, so I don't think the problem is with my ISP.

I have tried removing & re-adding the Internet mail service, removing & re-creating my profile, removing all profiles & recreating one profile.  I just reinstalled all the software on my system two months ago.  I hope I can aviod reinstalling this program.

-Thank You,

Mike
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Question by:Menes
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joe_massimino earned 900 total points
ID: 1621350
I have had very many, including your troubles after install Outlook97.  I suggest you get the upgrade to Outlook98 and do a full install, overwrite all files, not just newer ones.  This has cured a lot of Outlook97 troubles for me.
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Author Comment

by:Menes
ID: 1621351
Joe,

Actually, I did install Outlook 98, previously.  Well, I partially installed it.  The installation did not complete before my entire system was hosed. Unfortunately, I am unable to install Outlook 98 without installing IE 4.0.  After the first or second reboot during the installation, the installation program would not enter the last phases & I think some components were left out.  Furthermore, all other programs on my system would begin, but hang up at unpredictable moments within two minutes of running.  I don't know if IE 4.0 had anything to do with this, but, I have heard all the nasty rumors & my system seems to have behaved accrodingly.  (On the other hand, it was beginning to misbehave, with some of the same problems before this installation.  However, the were significantly amplified afterwards.)

Anyway, it was at this point, last June, that I ran Fdisk, recreated the Win95 partition, reformatted, & reinstalled everything.  I am a bit daunted about installing Outlook 98, with the requisite installation of IE 4.0, at this piont.

Nevertheless, I telneted to my account, ran Pine & deleted all the mail in my inbox.  Since then I have been able to download mail without problems.  If the problem was with one of the messages, I still don't understand why Netscape's email would download it, but Outlook would not. Sé-Lá-Vi.

Thanks for your help,

Mike
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by:joe_massimino
ID: 1621352
Mike, I had that trouble as well. The usual thing to do there is run defrag even if the defrag says that there is 0% fragmented files. It's a running joke around here to quote Joe, "running Scandisk and Defrag will cure 99.9% of all routine troubles", it's true. My coworkers like to make fun of it, but when they need my help, when I showup and run scandisk, and defrag before going any further, well, they are eating crow much more often than is probably good.

You are in a situation which I do not have. I agree that you must install IE4.01 when Outlook98 goes in. this is not becasue I have not figured out how to stop it, it's more because there were very many residual troubles after leaving them out. I was doing the minimum install, but after three times, and not one worked worth a darn, I went to Full Install, and  bingo. This works much more often than not.
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Expert Comment

by:ffdc
ID: 2597130
I don´t know... but everybody say "reinstall... reinstall.... reinstall..." it´s crazy, I have a machine runnig WinNt 4.0, each time mapisp32.dll start to hang, I need to reinstall everything (2 or 3 days working with a lots of software).

Maybe somebody knows what is really the problem with mapisp32.dll... If it´s true... please help me... this is the third time that  I have problems with Outlook (we are using HP OpenMail, WinNt and Outlook)...
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