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Email response to mail messages...

Posted on 1998-08-17
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Last Modified: 2010-04-08
In Exchange Server 5.0 (SP2) I have setup a distribution list (i.e. support@domain_name.com) of which several Exchange mailboxes are a part of.  I would like senders to this distribution list to receive an automated mail message that their query is being dealt with.  How do I do this?
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Question by:omb
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joe_massimino earned 20 total points
ID: 1621375
You can use the Rules Wizard.  The rules would state that when a certain message arrives, containg whatever words you are looking for, send this message.  It's very easy to do, start the rules wizard and try it.
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by:omb
ID: 1621376
Thanks for your quick response...

I know all about the Rules Wizard for a mailbox user using Outlook.  But what about for a distribution list?  I want the 'from' field to be from the distrubtion list alias i.e. support@domian_name.com and not from a specific user.

Any ideas.
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by:joe_massimino
ID: 1621377
Well, The ditribution list is not a mailbox, but you could create a mailbox give it a display name similar to your distribution list, put this mailbox in the distribution list,  give yourself ownership of the account, log into it and setup the rules.
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by:joe_massimino
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You can also make the name not visable to users.
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by:omb
ID: 1621379
I will try what you suggested and let you know if it works the way I want it to work.

Is there no other way of doing this?
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