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milkwoodFlag for Australia

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Download complete lie

I have zip files that can be downloaded by visitors to my site. Occasionally the file will be partially downloaded with the 'Download complete' message. This is not correct. Any ideas? Is the server at fault? is there anything I can do.
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The problem is not mine, rather it is the 'downloader' of my files. How does the software you mention work, is it on my server or theirs etc.

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Their client (PC)