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netai

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Win98 restarts on receiving a phone-call

I bought a new (Compaq Presario) computer with Win98 pre-installed. The system always restarts whenever the phone rings, I think it has something to do with some type of Modem conflict but I am not sure.

Could you tell me what I could do to prevent the computer from restarting whenever someone calls (other than disconnecting the phone line) ?

Thanks for any help!
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bbao
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Try disable DUN server feature at first. To do this, open My Computer/Dial-UP Network, Choose menu Connection/DUN Server, disable Dial-in option.
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netai

ASKER

I know my way around computers (not Win98 though), but I am confused. Could you elaborate on the part after " ... choose menu Connections".

I looked around though, and I may possiby not have the option that you described.

1. Open DUN folder by double click DUN icon in My computer,
2. From Connection menu, choose Dial-UP Network Server ...
3. Click the very first radio button to disable Dial-in.
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ASKER

My connections menu in DUN has only the three choices below:
 Connect...
 Nake New Connections...
 Settings...
I looks you did not install DUN server component during Windows 98 setup. How about install it and disable auto dail-in? A not very good idea, not worth to have a try.
Any comment?
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ASKER

You said it is 'not very good idea, not worth to have a try'. And somhow I doubted that it would help much (unless there is a bug in Win98).

If you think I should try it, let me know. I didn't want to spend time trying to figure out how to install DUN server, if it was not worth the try.
Net,

   Do you have somekind of communication software trying to pick up your phoneline?  That is, is it acting as a fax or something?
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bbao
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ASKER

I did the above, but it does not seem to ave any effect!

I do not have any communication software installed, that is running at the time.

Have you tried call technical support of Compaq or Microsoft for this problem?
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ASKER

Yeah, the call to Compaq helped, thanks