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Modem in use by another Dial Up Networking connection or program.

Posted on 1998-08-24
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Last Modified: 2013-12-27
I noticed this same question was asked in March, but no answer.  Here it goes again.  I have been getting this message whenever i try to dial out with my modem.  There are no programs running and i shut everything down through the Cntl-Alt-Del end task screen.  I uninstalled-reinstalled the Dial Up Networking software from the win95 cd and reinstalled the modem.  Still the error still resides.  I tried changing com ports from com2 to com3, and upon the error, returned it to the original com2.   Any advice?????  Please..
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Question by:Ryan_Allred
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12 Comments
 

Author Comment

by:Ryan_Allred
ID: 1144656
Edited text of question
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Expert Comment

by:JayMerritt
ID: 1144657
Has it ever worked or is this just an intermittent problem?
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Author Comment

by:Ryan_Allred
ID: 1144658
It worked last week..  I made the mistake of adding RAM to my computer and after opening it up, installing the RAM, it started; so I took the RAM back out, thinking maybe for some reason that interupted something, but the error continues... everything else is functioning fine....
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Expert Comment

by:JayMerritt
ID: 1144659
Is it possible that the internal modem has some option switches that got bumped in the installation?

I would also look for any loose wires that might have gotten bumped.  Some internal modems are plugged into a socket.  You may try to find the modem, pull it out, and "re-seat" it by plugging it back in.
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Author Comment

by:Ryan_Allred
ID: 1144660
I didn't notice any option switches, but I guess that is something to look for.  And when I re-installed the modem, i did pull it out and reseat it...  
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Expert Comment

by:JayMerritt
ID: 1144661
Is it possible that the internal modem has some option switches that got bumped in the installation?

I would also look for any loose wires that might have gotten bumped.  Some internal modems are plugged into a socket.  You may try to find the modem, pull it out, and "re-seat" it by plugging it back in.
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Expert Comment

by:JayMerritt
ID: 1144662
Can you test the modem in another PC?
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Expert Comment

by:Tipster
ID: 1144663
Make absolute certain that no other programs are running. I get this message if my call anwering/fax software is running. Do a Ctrl+Alt+Del and click on "End Task" for everything except 'Explorer' and 'Systray'. Then try dialing out with your modem. If that works then reboot, and repeat the process, except try dialing out after ending task on each program until you find which one lets go of the modem. It's possible Windows could be loading some sort of fax software, that was previously installed, and it wouldn't show up on the task bar or in the tray.

Let me know if that helps...

Tom
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Expert Comment

by:raider187
ID: 1144664
Do you have another Device using the same Irq that the modem uses?
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Expert Comment

by:raider187
ID: 1144665
Do you have another Device using the same Irq that the modem uses?, also is it a PnP(plug n play) modem? if it is set to PnP and see if shows up in your bios when booting
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Accepted Solution

by:
smithgr earned 600 total points
ID: 1144666
Hi, two things - First go to the control panel, then select the modem icon, select diagnostics, select the comm port and press the more info button. If the modem talks to the machine continue, if not then it appears your modem may have been moved by the plug and play feature and will need to be removed and then reinstalled.  If it does talk, try this to re-install dialup networking:

Go to control panel, select add/remove programs, go to windows setup tab, go to communications, select details, uncheck dialup networking. Reboot the machine. Then run INETWIZ from the run menu. This is the only way that windows will actually reinstall all the files to disk, otherwise it does a version check and leaves the other files on there...even if one is corrupt. If you get a message to replace a file because you have a newer one, you should let windows replace all files so you don't get a version mismatch. then after you get it working you could download the winsock2 etc and update. Good luck.


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Author Comment

by:Ryan_Allred
ID: 1144667
Thanx, your answer led me down the right path.  After seeing that the computer could not communicate properly with the port, I knew I needed to re-seat the modem.  I had to adjust motherboard to properly seat the modem.  Once that was done, it dialed up just fine.  I guess the problem existed between the chair and keyboard.... Thanx again.
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