Solved

HP Deskjet 520 Printer Problem

Posted on 1998-08-31
9
543 Views
Last Modified: 2011-04-14
I tried to print with Windows 95.  The Printer self test would work.  When I installed the generic text driver the print test would work, but when I tried to print from Word for Windows the printer would not space between words and piled letters upon each other.  When I tried to install the 520 driver, the printer printed garbage when I tried to run the print test and would not stop.  I took the printer to a local computer repair person who said that it was an electrical problem which would cost me about $200 to fix, so I should get a new printer.  What could be the problem, and could I fix it for less than $200?
0
Comment
Question by:kensim
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 8

Expert Comment

by:wayneb
ID: 2012417
It could be the mainboard of the printer or motherboard in the printer, I could see this costing alot of money as it is the main part of the printer, We have no way of knowing if the printer truely is bad or not, did this printer ever work with win95 properly?  There are many problems with Hp deskjets and windows 95 that we can get to if I know that this printer once worked under win95 and now does not, then I would think that it maybe a hardware problem with the printer.  If a test page works then I do not see how the printer could be bad, as the test page also would not work if the printer was bad.  Try to answer some of the questions I asked.  Do you know if the printer port is setup with ecp/epp?  What type of computer and system do you have?
0
 
LVL 1

Expert Comment

by:semontgomery
ID: 2012418
Kensim,

Check out this flow chart from Hewlett Packard to see if it helps.  Also, if you have another IEEE-1284 printer cable available try using that.
0
 
LVL 1

Expert Comment

by:semontgomery
ID: 2012419
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Expert Comment

by:datn
ID: 2012420
If the printer self test and the generic text driver work fine, I would be inclined to think that it is a device driver problem. Did you delete the generic text driver first and then reinstalled the printer? I would also use the drivers that are on your Win95 CD rather than the floppies that came with the printer.
0
 
LVL 5

Expert Comment

by:bchew
ID: 2012421
Try downloading current drivers from the Hewlitt Packard web site at http://www.hp.com
0
 
LVL 4

Expert Comment

by:MFK
ID: 2012422
Which PC brand are you using ? If it is Compaq then you need the drivers from Compaq Soft Packs.
0
 
LVL 2

Accepted Solution

by:
jkjung earned 200 total points
ID: 2012423
1.  Try changing the printer cable; or
2.  With a slightly-damp cotton swab (or other lint-free cloth), clean the clear, plastic strip that is connected to the cartridge holder's interface.

I hope this helps.

--MikroData (jkjung)
0
 

Author Comment

by:kensim
ID: 2012424
I don't know what you mean by the strip on the printer cartridge interface.  I have now tried to install the printer on a Packard Bell Executive 486/33 with software I downloaded from HP.COM.  When I tried the self test, I got garbage that would not stop printing on its own.  If you would more fully explain your suggestion and maybe offer some more information regarding 3.1, I would appreciate it.  I have tried the printer with several cords and have always gotten the same result.
0
 
LVL 2

Expert Comment

by:jkjung
ID: 2012425
Open the cover.  Behind the metal, sliding rod, you will see a clear, plastic strip with data imprinted on it (making the strip gray).  Clean it with a lint-free, slightly damp cloth.

I hope this helps.

--MikroData (jkjung)
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Printing Remote desktop using a local Printer 8 203
Laserjet 4100 have different margins 10 59
hp 5500 transfer kit 2 43
Paper Jam on HP Laserjet Pro 400 M401n 22 186
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question