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Outlook'97 fails to register...

Posted on 1998-09-03
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Last Modified: 2012-06-27
As anyone encountered the following problem:

While installing Outlook'97, the process crashes telling me that "OUTLCOMM.DLL failed to register itself...", then I am told that "The program did not complete its installation".

Now, I cannot "remove it", and all attempts to re-install it results in the same message.

I was installing MS Office Pro '97 SP1... after failing, I installed each component individually... and all went fine until I reached Outlook'97... I always get the same essage. Is it possible that my registry is trashed ?

If I try to activate Outlook'97, I receive a message telling me that "MAPI cannot find EMSMDB.DLL...", I have EMSMDB32.DLL on my computer, but no-joy on the version it seems to be looking for.

My computer is tied to a NOVELL LAN, and I am running Client32. This LAN is bridged to a NT 4 LAN... I see the NT LAN, I can access the files, but I cannot install and/or run Outlook'97.

Any ideas ???

RSVP

Bruno,
San Marcos, California

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Question by:BrunoUSA
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Author Comment

by:BrunoUSA
ID: 1621538
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Accepted Solution

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drepetto earned 400 total points
ID: 1621539
I'd first run RegClean then remove office 97, go to the control panel and remove all of the components of windows '95 that are related to exchange (mail, fax etc.).
(if office97 refuses to remove, reinstall it WITHOUT outlook OVER the old installationthen uninstall IT again, if it still fails use uninstaller4 and tell it to get rid of the bad dude)
Reset your machine, go back to che control panel and reinstall all those components.
Reset your machine again (don't mind if Exchange is not behaving correctly now) and reinstall office97(sp1).
I faced your problem many times with my customers, and most of the times this solution proven to be effective.

Sol2:
If you don't want to deinstall/reinstall office, you can try this (should work in most cases).
Go directly to the control panel, remove all of the components related to Exchange.
(you'll get some errors)
Then reinstall Office97 from scratch or better, just Install Outlook98.
Don't try to install Outlook'97 alone.

If verything else fails, the last chance is to reinstall W95 from scratch.
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Author Comment

by:BrunoUSA
ID: 1621540
I will try your suggestions on Saturday morning. Thanks a lot.

Follow-up question...
Your "SOL2" has me installing OL98... Our company is installing OL97 on all systems... if I install OL98, will there be any functional differences ? (i.e. will the sysadmin have a heart attack ;-) ?

RSVP

Bruno,
San Marcos, California
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