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printer and fax problem with win '98

Posted on 1998-09-07
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Last Modified: 2013-12-28
I am having both fax and printer problems using win '98.
     1.  I am having difficult with printing Pub '97 to my Canon 4200 printer. I have downloaded and installed both drivers from the Canon web page and still no help.  Is there another driver that I don't know about or do I not have something set correct on my computer.
     2.  I can't get the microsoft fax to work.  I go through the wizard and still not able to fax.  

None of these problems existed with win '95.  Now that I have win '98, all sort of problems have arisen.  Please help a very frustraded user.   Thanks
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Question by:tripp
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ckayter earned 100 total points
ID: 1644702
What sort of "difficulties" printing? Try using the drivers included with Win98... Open MY COMPUTER, select PRINTERS, then RIGHT CLICK on the Canon 4200 icon. Select PROPERTIES, then DETAILS tab, and click the NEW DRIVER... button. The latest drivers available from Canon may be for Win95.

As for MS Fax, it is a Win95 utility not included with Win98. When they introduced Outlook 98, WinFax Pro Starter Edition was part of that package. It was available via download to everyone until 6/30/98. Now, you must be a registered Office 97 user to get it FREE. Sorry. I think they cancelled MS Fax because it was not the user-friendliest software in the OS. This may be why you are not able to fax using it.

I'm afraid I don't know of any freeware fax utilities with which you could replace MS Fax, so you'll probably end up having to buy a faxing software app (unless one came with your PC or modem, which may be the case).

Colleen

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Author Comment

by:tripp
ID: 1644703
 Thanks for the help!  That might explain why the fax is not working.
  I am still having difficulties printing with my Publisher program.  When I press Print all that prints on the paper is a few lines (or like a bar) across the top of the page.  These bars of color have nothing to do with the page that I am trying to print.
  I tried to change the driver in my printer file, but still no luck in printing from Pulisher 97.
  Is Windows '98 having problems printing Office 97 programs?
  Thanks in advance for the help.
  Tripp
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LVL 6

Expert Comment

by:ckayter
ID: 1644704
Ooh! I wish you hadn't accepted my answer if I haven't provided a solution... Now your question will be moved to the PAQ category where others won't see it or respond with some ideas...

As for Pub 97, I'm using it and Office 97 in Win98 without any problems. I've got a Canon BJC-210 and an HPLaser 5P. Both work fine, although I am using the Win95 drivers (more options in the properties than the Win98 version and doesn't seem to make a difference with these particular printers).

Can you print from other apps? Does a Printer Test run OK? (Go to the Printers folder in My Computer and RIGHT CLICK on the Canon 4200 icon, select PROPERTIES. On one of the tabs, you should find a Printer Test button.)

Shooting trouble frequently starts with the process of elimination...

Colleen

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Author Comment

by:tripp
ID: 1644705
Thanks for responding.  Sorry about the procedure.  I'm new at this (as if you couldn't tell).

I ran a Printer Test and a Color Test run.  Both printed just fine (LQ Mode Ver 1.01).

I am able to print from Excel, Word, Works, and even off the internet.  With still no luck from Publisher.

What do you suggest as the next step?

Tripp
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LVL 6

Expert Comment

by:ckayter
ID: 1644706
Have you tried uninstalling/reinstalling Pub97?

Colleen
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