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WIN98 and HP 722--Multiple Losing Communication Errors

Posted on 1998-09-13
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Last Modified: 2010-05-18
I have an HP 722c and I am using Win98 as an OS.  I am having all sorts of trouble with the printer losing communication with with the computer.  I do have a Visioneer scanner daisy chained to both units, but I have had these problems before the scanner.  Is there a problem with the HP?  I have heard of a patch for Win98 OS users, but don't know where it exists.
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Question by:jjsmyrak
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storm996 earned 50 total points
ID: 2012595
jjsmyrak,
make sure your printer cable is IEEE1284 compliant and that you have your parallel port correctly set as ECP.  There is a patch available from HP at:
http://www.deskjet-support.com/dj720/drivers/720patch.exe
but the web page makes no mention of a communication problem.
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by:jjsmyrak
ID: 2012596
Thanks for the patch URL.  Now, tell me how to check to see if my parallel port is set correctly and you get an A.
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by:storm996
ID: 2012597
OK,
right click 'My Computer' on the desktop, select 'properties'  Select 'Device manager' and double click 'ports'  You should have an entry for ECP or EPP.  If you have an entry saying 'Printer Port' then you will need to set up the ECP function via your PCs bios.  This will mean rebooting and going into the 'bios setup' routine, often accessed by pressing 'Delete' as the machine goes through its initial checks (there is often a message saying 'Press DEL to enter setup')  In here you will need to select something like 'Integrated Peripherals' and then move the highlight to the parallel port entry and chenge it from Standard (SPP) to ECP, usually done by pressing the 'Pg Dn' key which should cycle through all the available options.  Having done this Windows will probably pop up and say its found new hardware and go on to ask for your Windows CD, so have it ready!  You might be wise to consult your machines manual unless you are fairly familiar with this sort of procedure.  Most of the standard clone PCs have fairly similar bios' with entries very similar to what I have described above but a lot of proprietary machines (Compaq, Dell etc) have different bios access and alteration routines.  If in doubt, ask cos you can bet I've left something out!!
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