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address book

Posted on 1998-09-16
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Last Modified: 2013-12-28
I'm using Outlook Express, and all of a sudden when I try to start it I get an error message that says " Address book failed to open. Please reinstall" Which I have done through the add and remove componets / software part ot the disk. But I still get the error.  I have even tried to reinstall win 98 over the old win 98, and I still get the errror.

I can still recieve mail, but cannot create a new message or reply to a message.
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Question by:Lyndon013197
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6 Comments
 

Expert Comment

by:usermiles
ID: 1645124
Sounds like a registry problem. Best idea is to reformat the hard drive.
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LVL 6

Expert Comment

by:ckayter
ID: 1645125
usermiles may, ultimately be right, but I wouldn't try anything so drastic just yet...

Go to add/remove programs, windows setup tab and remove Outlook Express. Restart your computer, then reinstall Outlook Express. Logon to the Windows Update and update OE if prompted.

If that doesn't fix it, open the System Information Window, using Run... msinfo32. Go to the Tools Menu and run System file checker. The SFC will check for corrupt system files and version #'s which vary from the Win98 versions...

"Sounds like a registry problem. Best idea is to reformat the hard drive." Sounds like sending a whole boy scout troop to help one old lady cross the street...

Colleen


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Author Comment

by:Lyndon013197
ID: 1645126
Thanks colleen,

Its a good thing I didn't have to bring the whole boy scout troops...that would have been a disaster.

I hope you get the points collen and not "usermiles".

Lyndon
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LVL 6

Accepted Solution

by:
ckayter earned 800 total points
ID: 1645127
Comment as Answer:

Go to add/remove programs, windows setup tab and remove Outlook Express. Restart your computer, then reinstall Outlook Express. Logon to the Windows Update and update OE if prompted.

If that doesn't fix it, open the System Information Window, using Run... msinfo32. Go to the Tools Menu and run System file checker. The SFC will check for corrupt system files and version #'s which vary from the Win98 versions...
------------------------------------------

Lyndon, How E-E works is this: if an expert proposes an answer (will have a green bar across the top instead of a blue "comment") and it does not help you, reject that answer. Until you accept or reject an answer, it remains "locked for evaluation." No other users can propose an answer while there is a proposed answer pending, but other users can offer comments, including possible solutions.

Many experts prefer to refrain from proposing an answer, which sends your question to the 'locked question' list. Instead, we all provide input in the form of comments. If one solves your problem, you can request that the user restate their comment in the form of an answer so that you may accept the answer, grade it, and award the points to the expert.

DO NOT ACCEPT ANY ANSWER UNTIL YOUR PROBLEM IS ACTUALLY SOLVED. Feel free to read a proposed answer, even to comment and respond to questions re: more information, while leaving that answer pending. Try the solutions offered and report back when your problem has been solved.

If you do accept an answer, the question and its answer are moved to the "previously asked questions" (PAQ) list. Your points are awarded to the user providing the answer. If you still need a solution, you'll have to post another question...

Hope this helps... Did the Outlook Express reinstall solve the problem???

Colleen

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Author Comment

by:Lyndon013197
ID: 1645128
There was no OE in the add/remove programs section.  But there was Outlook 98, which I do not have installed on my system.  When I removed that, everthing wooked fine.

Lyndon
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LVL 6

Expert Comment

by:ckayter
ID: 1645129
Yippee!!!! Glad to hear all is well.

Thanks,

Colleen
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