WIN98 TCP/IP NETWORK

Help Desk at Quinnipiac College Setting up student desktop computers.  One student out of 150 has a connectivity problem.  W98 Tiger Sytems Computer, 64MB/6.4GB 3Com Etherlink III card for the network.  Student has a TV receiver card installed with TCP/IP.  Drivers left at home 150 miles away so we did not removed the adapter settings  

Student ABLE to see the network, get mail from MS Mail, Map Drives.  USe run comand.  
Student UNABLE to get to the Internet with IE 4.0 or Netscape through a proxy server.  All standard university settings are verified correct.
 
We have removed the protocols and reinstalled TCP/IP from the Windows CD only there incrementally added and removed each of IPX/SPX as well as Netbeui to see if there would be an enhancement. None Noted.  School network uses automatic DHCP for WINS. Even tried Static Wins. No luck.


Upon troubleshooting, the PING command returned an error.  Checking the ARP chache there were no entries.  Using ARP-s to add a static entry, "Error #5" was returned.  
If this is a network card problem how would I tell?
madcowsAsked:
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unixlinuxConnect With a Mentor Commented:
First you should try removing the drivers completly and reinstalling the driver for the 3com card and then adding tcp/ip. And the second option would be to switch cards and configure the second card for tcp/ip
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madcowsAuthor Commented:
We have tried this alternative and we had no success.  Thank you for trying!
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