Reinstalling Office 97 Professional

Posted on 1998-09-23
Last Modified: 2013-12-29
Recently when I installed my Windows 98 upgrade and also did some installation for some small softwares downloaded from the internet, I noticed that my Powerpoint 97 in Office 97 Professional Upgrade Version was not working. I first tried uninstalling the Powerpoint 97 and reinstalling hoping that it would solve the problem. Then it was looking for Kernel32.dll file. To make sure that there were no missing files in the OS I did a reinstallation of my Windows 98 again,which was successful.

With the advice from a friend I uninstalled the whole Office 97 and then reinstalled Office 95 first before installing Office 97 as that is an upgrade version.

The problem came after this. Now everything cannot be launched and also the Office shortcut does not appear.

When I tried to launch the Powerpoint 97 it was looking for missing MSO97.dll file. I found the file in my C drive and copied it over to the Office folder. The logo launched but not the programme. I tried launching the Words 97 and it tells me I am out of memory, when I have 128 MB Ram.

Please advise, as I am getting very frustrated with trying to reinstall the Office 97. I am now relying on my Office 95 to do my work.

This is to me is a very difficult problem - especially when I do not have any idea what is going on. I have the software that cannot be reinstalled.
Question by:benjeteh

Author Comment

ID: 1723676
Anyone with a good solution is already an expert to me. Please help.

Author Comment

ID: 1723677
Edited text of question
LVL 14

Expert Comment

ID: 1723678
Office is a very tricky Installation and un-installation.
 Here's a tips page for office:
To remove Microsoft Office 97 from your computer, follow these steps:
1. On the Start menu, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs. In the list of installed programs, click Microsoft Office 97, and then click Add/Remove. If
you installed Microsoft Office from a CD, you are prompted to insert the first CD.
If a dialog box appears and notifies you that programs are running, quit the programs, and then click OK.
3. In the Microsoft Office 97 Setup dialog box, click Remove All.
4. When you are prompted to remove shared components, click Remove All.
If you are prompted to restart the computer after Setup is completed, do so.
5. In Windows Explorer, delete the following folders:
Program Files\Microsoft Office
Program Files\Common Files\Microsoft Shared
Program Files\Common Files\ODBC
NOTE: Deleting the Microsoft Office folder also deletes the Program Files\Microsoft Office\Office\XLStart folder which could
contain personal files. Ensure the all personal files are removed from this folder before deleting it.
NOTE: Deleting the Microsoft Office folder also deletes the Program Files\Microsoft Office\Temlates folder which could contain
personal templates. Ensure the all personal files, including custom macros, are removed from this folder before deleting it.
6. In Windows Explorer, delete the files in the following folders.
Windows Folder
Artgalry.cag Exchng.ini Mso97.acl Odbc.ini
Odbcinst.ini Twain.dll Twain_32.dll Twunk_16.exe
Twunk_32.exe Wininit.ini .acl .pcb
NOTE: The is the name of the user who is logged on to the computer. If multiple users log on to the computer using different user
names, each user has separate .acl and .pcb files. All of these files can be deleted.
Windows\System Folder
12520437.cpx 12520850.cpx accwiz.dll asycfilt.dll
cnfnot32.exe comcat.dll comdlg16.ocx commtb32.dll
convdsn.exe ctl3dv2.dll dbnmpntw.dll docobj.dll
drvssrvr.hlp ds16gt.dll ds32gt.dll emsabp32.dll
emsmdb32.dll emsui32.dll emsuix32.dll etexch32.dll
fm20.dll fm20enu.dll hlink.dll hlinkprx.dll
iso88591.trn jetdef35.hlp jeterr35.cnt jeterr35.hlp
jetsql35.cnt jetsql35.hlp mapiform.vbx mapifvbx.tlb
mapisvc.cnt mfc40.dll minet32.dll misc2.srg
mlctrl.dll mscal.cnt mscal.dep mscal.hlp
mscal.ocx mscpxl32.dll msexcl35.dll msforms.twd
msfs32.dll msjet35.dll msjint35.dll msjter35.dll
msothunk.dll msrd2x35.dll msrepl35.dll msriched.vbx
msstkprp.dll mstext35.dll msvcrt.dll msvcrt40.dll
msxbse35.dll norweg.trn oc25.dll odbc16gt.dll
odbc32.dll odbc32gt.dll odbcad32.exe odbccp32.cpl
odbccp32.dll odbccr32.dll odbcinst.cnt odbcinst.hlp
odbcint.dll odbcjet.cnt odbcjet.hlp odbcji32.dll
odbcjt32.dll odbcjtnw.cnt odbcjtnw.hlp odbctl32.dll
odbctrac.dll oddbse32.dll odexl32.dll odfox32.dll
odtext32.dll pcdlib32.dll picstore.dll pubdlg.dll
riched.dll riched20.dll sqlsrv32.dll stdole2.tlb
swedish.trn system.mdw threed16.ocx urlmon.dll
usascii.trn vaen2.dll vaen21.olb vb40016.dll
vb4en16.dll vbajet32.dll vbscript.dll ven2232.olb
wininet.dll winsspi.dll wmsui.dll
Windows\Fonts Folder (optional)
Arialn.ttf Arialnb.ttf Arialnbi.ttf Arialni.ttf
Ariblk.ttf Bookos.ttf Bookosb.ttf Bookosbi.ttf
Bookosi.ttf Bssym1.ttf Bssym2.ttf Bssym3.ttf
Comic.ttf Comicbd.ttf Gara.ttf Garabd.ttf
Garait.ttf Hatten.ttf Impact.ttf Mapsym.ttfv
Mtextra.ttf Mtsorts.ttf Outlook.ttf Tahoma.ttf Tahomabd.ttf
Other Folders
File Folder
Boot.ini.lnk Windows\Recent (optional)
Off97pro.stf.lnk Windows\Recent (optional)
Valupk8.hlp.lnk Windows\Recent (optional)
Readme.txt.lnk Windows\Recent (optional)
Wcleanos.ini.lnk Windows\Recent (optional)
My Documents.lnk Windows\Favorites
Mscreate.dir Windows\Odbc
Mscreate.dir Windows\Odbc\Data
Valupk8.gid Windows\Help
Rec21c1.mdb Windows\Temp
7. On the Start menu, click Run. In the Open box, type "regedit" (without the quotation marks), and then click OK.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft
cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own
For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor
(Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

8. Select the following key in the registry: HKEY_CURRENT_USER\Software\Microsoft\Office\8.0
With the key selected, click Delete on the Edit menu. When you are prompted whether to delete this key, click Yes.
9. Select the following key in the registry:
With the key selected, click Delete on the Edit menu. When you are prompted whether to delete this key, click Yes.
10. Select the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Mso97.dll
With the key selected, click Delete on the Edit menu. When you are prompted whether to delete this key, click Yes.
Additional Registry Keys to Delete
You may also need to remove any registry keys that point to Mso97.dll, Mso7enu.dll, Mso97fx.dll, Msoc.dll, Bdrintl.dll, Accwiz.dll,
Vbe.dll, or Vba332.dll, in addition to the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{53230322-172B-11D0-AD40- 00A0C90DC8D9}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{53230327-172B-11D0-AD40- 00A0C90DC8D9}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5B87B6F0-17C8-11D0-AD41- 00A0C90DC8D9}\8.0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{812034D2-760F-11CF-9370- 00AA00B8BF00}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{812034D0-760F-11CF-9370- 00AA00B8BF00}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{000204EF-0000-0000-C000- 000000000046}\3.0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{000C0114-0000-0000-C000- 000000000046}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\AutoCorrect\8.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Mso97.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Vba332.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Msoc.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Vbe.dll
NOTE: Delete only the values that point to Mso97.dll, Vbe.dll, and Vba332.dll.
NOTE: Delete only the value that points to Mso97.dll. Do not delete any other values.
HKEY_USERS\.Default\Software\Microsoft Office\8.0
Additional Information for Removing a Run From CD Installation
Select the following key in the registry
and then select and delete each value that refers to the CD-ROM drive letter. For example, if your CD-ROM drive is D, delete any
value that refers to D:\Office or D:\OS.
Select the following key in the registry
And then select and delete each value that refers to the CD-ROM drive letter and the Office or OS folders. For example, if your
CD-ROM drive is D, delete any value that refers to D:\Office or D:\OS.

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q161805 OFF97: Error Using Help Method with Microsoft Word 97
q161739 OFF97: Sections Created by Unbind.exe not Readable on the Mac
q161723 OFF97: Cannot Find MSO97.DLL Starting Program
q161689 OFF97: Error Messages Appear When You Install Extra Clipart
q161613 OFF97: Files Installed with the Data Access Component
q161605 OFF97: OSB May Not Be Installed Upgrading with Typical Setup
q161555 OFF97: Removing Templates Removes Modified Database Files
q161508 OFF97: Location of Template and Wizard Files
q161487 OFF97: Contents of Relnotes.doc for the NIW
q161472 OFF97: No Graphics on "Getting Results" Web Page
q161470 OFF97: "Send To Microsoft Word" Unavailable in Binder
q161469 OFF97: Errors Appear Inserting OLE Objects or Binder Sections
q161467 OFF97: Camcorder .Avi Plays with Gray or Black Screen
q161466 OFF97 CD-ROM Directory Content: List of Valupack - Part 2 of 2
q161465 OFF97 CD-ROM Directory Content: List of Valupack - Part 1 of 2
q161463 OFF97 CD-ROM Directory Contents: List of Template Folder
q161462 OFF97 CD-ROM Directory Contents: List of OS Folder
q161461 OFF97 CD-ROM Directory Contents: List of Office - Part 2 of 2
q161460 OFF97 CD-ROM Directory Contents: List of Clipart - Part 2 of 5
q161459 OFF97 CD-ROM Directory Contents: List of Clipart - Part 4 of 5
q161458 OFF97 CD-ROM Directory Contents: List of Office - Part 1 of 2
q161457 OFF97 CD-ROM Directory Contents: List of Clipart - Part 5 of 5
q161456 OFF97 CD-ROM Directory Contents: List of Clipart - Part 3 of 5
q161455 OFF97 CD-ROM Directory Contents: List of Other Folders
q161454 OFF97 CD-ROM Directory Contents: List of Root Folder

I have more. lemme know.

Regards, Bud

Author Comment

ID: 1723679
I have tried using the solution you have given, cos there are so many things that I have to remove from the system. I also have a Microsoft Publsisher 95, do I also need to uninstall this cos this programme also works together with Office 95/97. I am presently running Office 95, do I have uninstall this and start deleting those files as highlighted in your solution.

Your answer seems to be pluckd from MIcrosoft Homepage, which I appreciate - but I would appreciate your personal advice especially if you have tried it.

Thank you.
LVL 14

Expert Comment

ID: 1723680
No ben,
I havn't tried it. others have though and it works. As you know, MS products want to take over your system and write everywhere.

Office is a tricky setup to say the least.

I actually plucked that information from my on site.
You may want to re-open this question so other tecks whio may know more about Office can help.

Mean time see
System File Checker Detects Changes to Office Files

or paste this URL in

Regards, Bud

Author Comment

ID: 1723681
I need someone with a hands-on answers to my problem. From the answer given there are just too many files to delete - then again with deletion of file in the Windows registry - can actually prove dangerous - unless someone can assure me that there would not be a problem.

In anycase I do appreciate Smeebus's answer - would like to give him 20 points for his effort. For 200 points I really need someone with a good hands-on answer.

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LVL 14

Expert Comment

ID: 1723682
Don't worry about points for me,
go right to the main source, "Woody's Office Watch" 

This guy's site is Office only. Try it.

Regards, Bud

Author Comment

ID: 1723683
Dear Bud - You are really a swell guy. Thanks for your help.

Will try the page - Really appreciate it.

Expert Comment

ID: 1723684
ack -- to the registry editing stuff.

Suggest you visit the MS site and find out if REGLEAN.EXE works with Win98. (Does with 95 and NT). If yes, that should clean out the registry entries after you have uninstalled.

No guarantees but...
1. Uninstall apps
3. re-install apps

Hope this helps!

LVL 14

Expert Comment

ID: 1723685
Regclean does not clean references to uninstalled applications.

Find out by goint to

Then look for Office, There may be an Uninstall String.
Copy it an run that from Start>>Run

Regards, Bud


Author Comment

ID: 1723686
Dear Bud

With the help of an expert friend I managed to reinstall Office 97.
Though your answer is so exhaustive covering every files of Office 97 that could be left as remnants in the system that have to be deleted. More so files in the registry that can be dangerous to delete unless the person doing is very conversant with Windows 95/98 - Your answer has provided with some basis to work on.

My friend did not touch the registry files but deleted all the remnants files of Office 97 that could be found in the disk. That did the trick.

I really appreciate your effort in trying to resolve my problem. More so your help in pointing to me the place where I could get more information.

I know you did say that it is not about points that you have rendered advice to me. But I am really touched by your effort to assist - so please do claim the 200 points that you deserve - in order to make it as the top expert.

Bye and thanks.
LVL 14

Accepted Solution

smeebud earned 200 total points
ID: 1723687
Hey ben,
Glad to hear you got it going. Office can be a bear.

The answer is post for the record.
"Windows 98 Section"
"My Top Articles for Windows 98/95"
"Microsoft's Best Written Bug "Office"

Regards, Bud

Expert Comment

ID: 3927313
I think that there is a problem with kernell.dll en office.
He's thinking that he has no memory
I think that uninstall en reinstall
you windows could solve your problems

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