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DEXXA 4800 SCANNER

Posted on 1998-09-28
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Last Modified: 2010-04-27
I CANNOT GET MY SCANNED PICTURE FROM MY DEXXA SOFTWARE TO MY EDOBE' SOFTWARE TO WORK WITH IT THEN PRINT IT ! WIN98 USER ! POSS.A TWAIN PROB ?
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Question by:TDKUOB
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Expert Comment

by:mark2150
ID: 1125862
First, turn of caps lock...

2nd. Do you get the image when you scan? Can you save if you use the scanner software directly? If so, does the image look ok when you pull it up in, say, paintbrush, or Photo Editor?

If that is all Ok, try printing from paintbrush or Photo Editor.

I assume you mean "Adobe" - - are you running Exchange? Is the Adobe printer installed? Does *IT* print?

M
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Author Comment

by:TDKUOB
ID: 1125863
Thanks mark2150.Yes the image scans.In my Dexxa s/ware i've tried selecting the destination to clipboard and file.When in clipboard i can't get it to go to my "hold photo'' section of my Adobe Photo Deluxe V 1.0 { that came with the scanner } so i can edit it.When i've selected it to go to file i can't retrieve it either through Adobe or through "my computer'' { just to see if it worked } Sometimes it locks my computer up or says it can't produce the file !? I'm using a lower resolution for now,10 meg.Is this too big ? This is a new scanner and cannot get support from the manuf. Thx. for the help.
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LVL 12

Expert Comment

by:mark2150
ID: 1125864
Yes, 10Mb is WAYYYY too big. Turn down your scan resolution and the color depth and things should start working. You're just clobbering the system with a 10Mb scan file!

Make sure you have plenty of HD space available.

How much RAM do you have?

M

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Author Comment

by:TDKUOB
ID: 1125865
Thx.for getting back to me AGAIN ! I have a new PII 266, 32 mg. ram w/ 3 gig. of aval. hd.I just discovered a fix.After reloading everthing i also loaded the floppy instead of the cd and everything worked !! It automaticly sends the scan to Adobe' when destination is set to ''application''.I thought if you got a cd w/new s/ware you didn't need the floppy !?Now my printer won't print it properly !!It's been fine till i started scanning,It's brand new too ! Canon says it's prob. a conflict w/my win98 and their older printer drivers.So i downloaded their new ones from their web and it's not working !! They say this is happening a lot but their out of disks to send me !! Take a week and a half !! Just when i got my scanner working.Thx.again for the help.Any thoughts on my latest dillema ? D.R.  
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mark2150 earned 140 total points
ID: 1125866
Have you tried sacrificing a goat? This is much to complex a problem for a chicken sacrifice...

Drives are a big issue. If the vendor is telling you that there is a driver problem, believe them.

The CD is generally mass produced. The Floppy is like the "README" file - an addendum. If you get both, always check the floppy for last minutes updates.

Glad to help.

M

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Author Comment

by:TDKUOB
ID: 1125867
Adjusted points to 140
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