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Powerbook 5300cs and Outlook client sw

Posted on 1998-09-28
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Last Modified: 2013-12-27
Hi all
We have a series of MACs running statis IP address that are connecting to an NT network and using Outlook to access an Exchange Server. The issue is one aprticular Powerbook. Everytime you fire up Outlook, it crashes witha Type1 or Type2 error. We have removed the Fonts Folder and actually reisntaled the MAC O/S. No luck. Apple has also been contacted and no luck from them either.

Anyone else got an idea?
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Question by:moray
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paulvaneykelen earned 10 total points
ID: 1541984
Here are some points to check out:
1. Make sure TCP/IP is configured correctly. Make sure you unselect "load when needed" (open TCP/IP; press command-I, change settings to advanced; close window; press options; unselect load when....
2. Test IP set up using mac TCP watcher or netscape;
3. In systemfolder>preferences>exchange profiles. Delete all the profile (3) files.
4. Make sure you allocate enough memory to outlook.
5. Start outlook.
6. Then create new profile etc.

Most errors/problems I encountered with Outlook, were due to damaged profile files and incorrect IP settings.
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Author Comment

by:moray
ID: 1541985
okay

IP is working as far as I can tell - I will check what you have proposed but the system is working with Netscape.

I have bumped the memory allocation right up (double it and tripled it) and no luck

We have reinstalled the Outlook client on the machine - but I will go and blow away the profiles/preferences

I will post the results later today.

thanks
0
 

Author Comment

by:moray
ID: 1541986
MACTCP Ping Utility is indicating that the machine is getting out. Of course it is not resolving but and IP address entered responds correctly. TCP/IP is configured correctly now - I have unselected "load when needed". I have also blown away the 3 Preferences for Exchange.

Still no luck - the error is consistantly a Type 1 at this point.

Any other ideas guys?
0
 

Author Comment

by:moray
ID: 1541987
MACTCP Ping Utility is indicating that the machine is getting out. Of course it is not resolving but and IP address entered responds correctly. TCP/IP is configured correctly now - I have unselected "load when needed". I have also blown away the 3 Preferences for Exchange.

Still no luck - the error is consistantly a Type 1 at this point.

Any other ideas guys?
0

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