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annoying output

I have a user that has an HP 855c installed locally on her computer. My problem is that before printing out her work, the printer spits out a page with letters and symbols going across the top. I've unistalled and reinstalled the printer drivers to no avail. Does anyone have any ideas as to what my be causing this problem? and how to fix it?

TIA, Jovix

Jegrede

I have seen this problem before; the most likely cause is incorrect print drivers, but you have corrected this. I would also get the newest print drivers from HPs web site which is www.hp.com and I believe this is where the drivers for that particular printer are:
http://www.deskjet-support.com/dj850/drivers/850en395.htm
Try installing these, and it should solve the problem. Also, there may be a problem if a switching box is used for switching between two printers on one port.

Timothy Estes

Is the page with the funky characters on in a banner page?

MATTCEI

Have you tried the PCL driver?

All programs do this,or just one?

duckers

what operating system are you using? If you are using NT I have the answer if not I have to think again.

Jovix

ASKER

I'm using Windows 95 .....Also, I've downloaded the latest drivers from HP's website to no avial, any more suggestions?

Thanks, Jovix

gbotko

Check your version of Windows under System Properties. If it says 4.00.950 you need to download Service Pack 1 from www.microsoft.com. and install it on your computer. This will update the parallel port device driver.

jrhelgeson

I am curious to find out what type of characters are printing accross the top of the page?
I would try a different printer cable and see if that has any effect.
Also, is this printer connected to a surge supressor?
and-- Does this occur every time, or occasionally?

Joel

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Laphroaig

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