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MAPI couldn't load the info service EMSMDB.DLL

Posted on 1998-09-30
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Last Modified: 2008-03-10
When I start my outlook97, I get this message..  "Upload of offline changes could not be completed.  An unexpected error has occurred.  MAPI was unable to load the information service EMSMDB.DLL.  Be sure the service is correctly installed and configured."  HELP!!!!!!
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Question by:kencne
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Accepted Solution

by:
chewhoung earned 150 total points
ID: 1621731
The following is from Microsoft knowledge base:

XCLN: Err Msg: MAPI Was Unable to Load Emsmdb.dll
Last reviewed: September 23, 1998
Article ID: Q153076
 
 


--------------------------------------------------------------------------------

The information in this article applies to:
Microsoft Exchange Windows 95 client, version 4.0


SYMPTOMS
The following error message appears:


   The set of folders could not be opened. An unexpected error has
   occurred. MAPI was unable to load the information service Emsmdb.dll. Be
   sure the service is correctly installed and configured.

CAUSE
The error message references Emsmdb.dll, but the correct DLL, Emsmdb32.dll, does reside in the <Winroot>\System directory. The wrong file is being referenced because the Wsock32.dll is not the right version; Wsock32.dll therefore references Emsmdb.dll instead of Emsmdb32.dll.



RESOLUTION
To resolve this problem:

Replace Wsock32.dll with the Windows 95 version.
 

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Author Comment

by:kencne
ID: 1621732
I've tried wsock32.dll dated 7/11/95 and one from 9/15/97.  Neither worked.  I also tried changing the references in the registry from emsmdb.dll to emsmdb32.dll.  That didn't work either.
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LVL 5

Expert Comment

by:chewhoung
ID: 1621733
What the date for emsmdb32.dll? Mine is 26/03/98.
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Author Comment

by:kencne
ID: 1621734
mine is from 11/17/96.  Can you send me yours at kencne@gate.net.  If it works i'll give you the points..
kenny
0
 

Author Comment

by:kencne
ID: 1621735
I don't know why this became an "accepted answer".  It never worked!  I had to completely uninstall outlook 97 and install outlook 98.
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