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BJC-610 paper thickness error

When I send a queue to my printer to print, it tells me to change the two paper thickness levers.  But the levers are where they're supposed to be.  What is my problem?
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reds43
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reds43
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1 Solution
 
duckersCommented:
What thinkness of paper are you trying to put through? Answer in microns or gsm please
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reds43Author Commented:
I'm not sure! It's regular copy paper, label states 8 1/2 x 11 sub 20 -75g/m2.
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duckersCommented:
If the paper is 75gsm the paper thickness levers should be set in either the normal or light paper weight settings. Make sure that both levers are set to the same settings. If you still have a problem then it is probably an electrical fault and you will have to get it looked at by a service engineer.
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gregggCommented:
It doesn't matter what paper is in the printer.  The problem is the printer is expecting a certain thickness (letter or envelope) based on software settings.  For example if you are trying to print an envelope go to the cannon window and click on properties.  On size and source pick an actual envelope size, rather than "custom".  

In your word processing program go to page setup and change "source" to envelope feed.  This should work.  (Do the oposite if the computer is expecting an envelope and you are trying to print on regular paper.    
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