reds43
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BJC-610 paper thickness error
When I send a queue to my printer to print, it tells me to change the two paper thickness levers. But the levers are where they're supposed to be. What is my problem?
What thinkness of paper are you trying to put through? Answer in microns or gsm please
ASKER
I'm not sure! It's regular copy paper, label states 8 1/2 x 11 sub 20 -75g/m2.
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It doesn't matter what paper is in the printer. The problem is the printer is expecting a certain thickness (letter or envelope) based on software settings. For example if you are trying to print an envelope go to the cannon window and click on properties. On size and source pick an actual envelope size, rather than "custom".
In your word processing program go to page setup and change "source" to envelope feed. This should work. (Do the oposite if the computer is expecting an envelope and you are trying to print on regular paper.
In your word processing program go to page setup and change "source" to envelope feed. This should work. (Do the oposite if the computer is expecting an envelope and you are trying to print on regular paper.