Solved

W 98 FE "OD" on shutdown

Posted on 1998-10-02
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Last Modified: 2013-12-28
My recently upgraded to W. 98 system, (AMD K6-300, 64 Mb)
sometimes when shutdown, instead of the usual now you can turn off -- message, gives me a blue screen with the message that a Fatal Exception OD has occurred at
030F:00015AA, and on pressing then any key I get a black screen filled with a regular pattern of tiny dots, from which I can only reset.   What is "OD" and can the cause be found and fixed ?   Dan.
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Question by:danM
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theh95 earned 100 total points
ID: 1645696
PSS ID Number: Q185000
Article last modified on 09-18-1998
 
WINDOWS:98
 
WINDOWS
 

======================================================================
---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Windows 98
---------------------------------------------------------------------
 
SYMPTOMS
========
 
When you attempt to install a program that requires your computer to
restart on a Hewlett-Packard (HP) Vectra VL5 computer, you may receive
the following error message:
 
   WINDOWS: A fatal error OD has occurred at 0327:00004DE4. The current
   application will be terminated.
 
When this occurs, you must press CTRL+ALT+DELETE or restart your computer
to continue.
 
CAUSE
=====
 
This behavior can occur if the original S3 Trio64 V.2 display adapter
driver included with the computer is installed.
 
The following programs, if they run in the background, may also contribute
to this behavior:
 
 - Lotus cc:Mail
 - Lotus Organizer 97
 - HP TopTools program
 - Microsoft Office 95 Find Fast
 - Microsoft Office 97 Find Fast
 
RESOLUTION
==========
 
To resolve this issue, obtain the latest video drivers (dated 03/02/98 or
later) from S3.
 
To work around this issue, use one of the following methods:
 
 - Quit any of the programs listed in the "Cause" section of this article.
 
 - Remove Universal Serial Bus (USB) support.
 
 - Disable the video driver for your display adapter.
 
Try each workaround in sequence until you can install the program
successfully.
 
Quit Open Programs
------------------
 
1. Press CTRL+ALT+DELETE.
 
2. Click one of the programs listed in the "Cause" section, and then
   click End Task.
 
Remove USB Support
------------------
 
1. Click Start, point to Settings, and then click Control Panel.
 
2. Double-click Add/Remove Programs, click USB Supplement To OSR2 on the
   Install/Uninstall tab, and then click Add/Remove.
 
3. Restart your computer when you are prompted.
 
Disable the Video Driver
------------------------
 
1. Click Start, point to Settings, and then click Control Panel.
 
2. Double-click System, and then click Device Manager.
 
3. Double-click the Display Adapters branch to expand it, click S3 Trio
   64 V.2, and then click Properties.
 
4. Click the Disable In This Hardware Profile check box to select it,
   and then click OK.
 
5. Click Yes when you are prompted to restart your computer.
 
Additional query words: shutdown
======================================================================
Keywords          : gpf win98 kbdisplay kbenv kberrmsg
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.


 

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Author Comment

by:danM
ID: 1645697
I do not, as far as I know, have an S3 based video card.  I have an ATI Xpert at Play card, which W98 has recognised OK.
Nor have I any of the other programs listed, Lotus, HP or M/soft, and I don't have USB

dan.
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