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C2500 Multipass and HP 400 Will not initialize on Win 98

Posted on 1998-10-03
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Last Modified: 2010-04-12
I have installed printer drivers on a brand new Aptiva E5D and cannot get either a Canon MP 2500 Multi Pass or a HP 400 Desk Jet to run. I have down loaded drivers from Canon supposedly for Win 98. However it still won't initialize the printer. Any Ideas?
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Question by:frustrated2100398
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5 Comments
 
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Expert Comment

by:cumbo
ID: 2012810
Does either printer showup in Start-Settings-Printers? Goto the
Control Panel and click on System icon. Select the Device Manager tab. Scroll down list to Printer & Com port line. Click on the +
sign next to line. Is LPT1: or ECP printer port listed?

Cumbo
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Expert Comment

by:duckers
ID: 2012811
How have you installed the drivers? Using the Add New Printer Icon in the printer section of control panels or using a installation program?
I would suggest the former, making sure that you are installing a local printer when prompted and using the driver that comes with you windows 98 cd.
If you still have problems after this then you probably have a ports issue. This is slightly more tricky so try the above out first.
Good luck
James
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Author Comment

by:frustrated2100398
ID: 2012812
I have tried the installation as duckers has suggested. (several times) I have been on the phone with IBM, HP, Canon,& Microsoft techs. Basically every one of them has suggested ideas, Duckers included,The last IBM tech now wants me to drive the Computer, the cables, and the printers about 70 miles to an IBM service center to have everthing tested. I do not think it' a port problem as the HP 400 will do a print screen in the dos mode. My gut feeling is that it is a Win 98 problem as the printers worked in Win95. The software in the new computer is bundled from the factory. I do not have Win98 disks only the recovery disk if the drive goes down.
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Expert Comment

by:duckers
ID: 2012813
There have been quite a lot of reported problems with windows 98 and printing. One aside is that one should always get the system disk when getting a new system as is is invaluable. It may be that when you get hold of a copy and try installing it from the cd your problem may go away
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Accepted Solution

by:
cumbo earned 200 total points
ID: 2012814
frustrated2,

Change your video driver to plain VGA. Try to print from windows
again. (Make a note of your present driver so you can reinstall it)
If you can print from a windows application with a plain VGA driver
your problem is either: 1. A bad video card or 2. Older video drivers
that need updating.

Cumbo
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