Online Support

 Today I saw a company offering Online Support in which both the customer and the Support personnel R able to view the same screen and any change in one place is reflected at the other end.And U can even mark (say round)a given spot on a html page.How is this done?
prats_srAsked:
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MasseyMCommented:
Basically a piece of software that is run will "emulate" the one screen on the others... PCAnywhere is capable of doing this.. DELL and IBM are well known for their "customer support" versions of this type of software...

Basically, PC #1 takes a snapshot of itself and sends it to PC #2.  Everytime something on the screen of PC #1 changes, it send that piece, not the entire picture, to PC #2... This way, it is quick.


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