Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Online Support

Posted on 1998-10-06
1
Medium Priority
?
152 Views
Last Modified: 2010-04-27
 Today I saw a company offering Online Support in which both the customer and the Support personnel R able to view the same screen and any change in one place is reflected at the other end.And U can even mark (say round)a given spot on a html page.How is this done?
0
Comment
Question by:prats_sr
1 Comment
 
LVL 10

Accepted Solution

by:
MasseyM earned 200 total points
ID: 1011180
Basically a piece of software that is run will "emulate" the one screen on the others... PCAnywhere is capable of doing this.. DELL and IBM are well known for their "customer support" versions of this type of software...

Basically, PC #1 takes a snapshot of itself and sends it to PC #2.  Everytime something on the screen of PC #1 changes, it send that piece, not the entire picture, to PC #2... This way, it is quick.


0

Featured Post

Sign your company up to try the MB 660 headset now

Take control and stay focused in noisy open office environments with the MB 660. By reducing background noise, you can revitalize your office and improve concentration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses
Course of the Month12 days, 13 hours left to enroll

971 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question