Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Online Support

Posted on 1998-10-06
1
Medium Priority
?
151 Views
Last Modified: 2010-04-27
 Today I saw a company offering Online Support in which both the customer and the Support personnel R able to view the same screen and any change in one place is reflected at the other end.And U can even mark (say round)a given spot on a html page.How is this done?
0
Comment
Question by:prats_sr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 10

Accepted Solution

by:
MasseyM earned 200 total points
ID: 1011180
Basically a piece of software that is run will "emulate" the one screen on the others... PCAnywhere is capable of doing this.. DELL and IBM are well known for their "customer support" versions of this type of software...

Basically, PC #1 takes a snapshot of itself and sends it to PC #2.  Everytime something on the screen of PC #1 changes, it send that piece, not the entire picture, to PC #2... This way, it is quick.


0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
This is about my first experience with programming Arduino.
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question