JRhea
asked on
Windows Protection Error in shutdown
I recently purchased Win98 and installed it without any problems, except one....I can't reboot my PC! When I go to shutdown or reboot I get a screen saying "Windows Protection Error. You need to restart your computer. Press any key to continue..."
After I press a key it goes to the usual "It is now safe to shut down your computer" screen. This isn't a BIG problem, but it is annoying.
Thanks, J@me§
AKA-JRhea
After I press a key it goes to the usual "It is now safe to shut down your computer" screen. This isn't a BIG problem, but it is annoying.
Thanks, J@me§
AKA-JRhea
jboddy
What machine is it on?
ASKER
Meaning?
//he means what computer do you have?
//try reinstalling win98 while not(!) deleting the current files in win98 directory
//try reinstalling win98 while not(!) deleting the current files in win98 directory
Reinstalling Windows is not an answer.
I had a similar problem when I got my copy. Turned out the video driver would not close correctly. The motherboard maker put out a file to fix it.
ONE THING I SUGGEST TO ALL - GO TO YOUR MBOARD MANUF. WEB SITE, AND DLOAD ALL DRIVERS FOR YOUR MOTHERBOARD DEALING WITH WIN98, INCLUDING BIOS.
Do you get any other information when you shut down? Does it happen before or after the exit windows sound? Does anything happen before the error, like a H.D. lighting up, or a cd rom spinning? This info will help out.
I had a similar problem when I got my copy. Turned out the video driver would not close correctly. The motherboard maker put out a file to fix it.
ONE THING I SUGGEST TO ALL - GO TO YOUR MBOARD MANUF. WEB SITE, AND DLOAD ALL DRIVERS FOR YOUR MOTHERBOARD DEALING WITH WIN98, INCLUDING BIOS.
Do you get any other information when you shut down? Does it happen before or after the exit windows sound? Does anything happen before the error, like a H.D. lighting up, or a cd rom spinning? This info will help out.
ASKER
There are no other errors, messages, lights, or any action whatsoever before the error. The error comes after the Windows sound.
Plug out your Sound Card and try again.
why ain't reinstall an option?
if you don't delete any files from win98 directory before,
all the installed programs will shut up and not show any problems.
I didn't get any driver or BIOS especially for WIN98 and all works fine
if you don't delete any files from win98 directory before,
all the installed programs will shut up and not show any problems.
I didn't get any driver or BIOS especially for WIN98 and all works fine
ASKER
to ryanic> Didn't work. I checked microsoft.com site and found the same problem I am having. They said to REM a line in my system.ini file. The problem is that the line isn't there!
What is the line it suggests to delete?
I had this problem Win95 however. Try this... Control Panel -> System -> Device Manager -> System Devices -> Plug and Play BIOS -> and in the settings tab place a tick by "Disable NVRAM and ESCD updates"
ASKER
It didn't work
When you talked about that line in the System.ini, I am guessing it is Q187212? That talks about remming out the powersave option.
You mentioned that you do not have that file. Have to tried to put it in and see what happens?
It also talks about a problem with the Serial port. even though they match that with the Toshiba Liberretto, you may still want to look at this problem. What kind of mouse do you have? Are you using the standard mouse driver? Do you have your PS/2 port enabled?
Try this: go into your BIOS and disable your mouse port. You will have to use the Keyboard when you get into 98, but all you are going to do is go in, then shutdown to restart.
If you want this to work even better, rem out the line in the System.ini that deals with the mouse (mouse.vxd=mouse.vxd), then disable the serial port in the BIOS. Try the reboot at that time.
Let me know what happens.
You mentioned that you do not have that file. Have to tried to put it in and see what happens?
It also talks about a problem with the Serial port. even though they match that with the Toshiba Liberretto, you may still want to look at this problem. What kind of mouse do you have? Are you using the standard mouse driver? Do you have your PS/2 port enabled?
Try this: go into your BIOS and disable your mouse port. You will have to use the Keyboard when you get into 98, but all you are going to do is go in, then shutdown to restart.
If you want this to work even better, rem out the line in the System.ini that deals with the mouse (mouse.vxd=mouse.vxd), then disable the serial port in the BIOS. Try the reboot at that time.
Let me know what happens.
Have you got another HDD you can use and put a fresh copy of Win98 on it.
You will effectively reinstall Win98 but not trash the original drive in doing so.
You will effectively reinstall Win98 but not trash the original drive in doing so.
ASKER
linschoten>>>I don't want to reinstall Windows. This problem isn't enough of a bother to have to go thru with that. I'd rather leave it as it is than reinstall Win98.
Have you tried what I suggested?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.