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Word malfunction in domain

Posted on 1998-10-09
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Last Modified: 2013-12-23
We´re running an NT Network with one NT 4.0 PDC and 50 NT Workstation clients. When logged on with normal user rights, the grammar section in the "options" menu of MS Word 97 is blocked. The checkbox "check grammar together with spelling" is marked, and starting the spellcheck results in an error message conveying that the memory is insufficient to execute the application. When logged on as domain or local admin, everything works fine and the grammar options are accessible. The autocorrect function, however, works properly at all times. Hardware problems can be excluded, since we´re operating ten similar networks on exactly the same hardware at other locations.
Reinstalling MS Office, creating a new user, deleting all policy files and all default user.dat files has not solved the problem. We thought the problem might be the size of the registry file, but we coudn´t explain why the grammar options are blocked, since there is no policy and no specific registry key for such an option. Since the OS was installed by a private company and the server may have been tampered with, we cannot reconstruct all changes that have been made to the server. Reinstalling the OS on all clients and the server would be quite laborious since some of the clients are also clients both for our mainframe as for old UNIX servers.
What can we do?
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Question by:CaptainFuture
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6 Comments
 
LVL 8

Expert Comment

by:wayneb
ID: 1563722
If this is a network install then it appears to be a file rights problem, admin has rights to the shared files and the users do not have the right to read from the install point. The same thing will occur on an Netware server after doing an install from the server. Double check all user file rights.
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LVL 23

Expert Comment

by:Tim Holman
ID: 1563724
Hi,
   I can recreate the problem by removing MSGREN32.DLL from
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SAHRES\PROOF.
   This is the DLL responsible for grammar checking.
   So the problem could be any of the following :

* File permissions on this file
* Maybe it's in a directory that it shouldn't be
* Maybe the system is picking up another MSGREN32.DLL from somewhere else
* Maybe the registry keys are pointing to the wrong place -
HKLM\Software\Microsoft\Shared Tools\Proofing Tools\Grammar is a section I found relating to the location of this file, or just do a search on MSGREN32.DLL to find out what's happening.
* Note that HKLM wouldn't have changed by using your above methods of reinstalling MS Office, deleting USER.DAT etc...

Hope this helps,

Tim
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LVL 23

Expert Comment

by:Tim Holman
ID: 1563725
Damn.  Maybe I should get a spell checker for myself !
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Author Comment

by:CaptainFuture
ID: 1563726
We have checked file permissions on the workstations, but the users were granted full rights to all files and folders in question.
We tried to restrict the permitted size of the registry file, but again without success.
Next we integrated a new workstation we had installed fom disk into the network. Using a previously unused profile, everything worked fine. When we tried to run one of the other user profiles up to then used on the other machines, we were again unable to access the grammar options in Word97 and the spellcheck gave "not enough memory errors".
When we tried to use the profile that worked on the new workstation on one of the old ones, we had the problem, too. It still works on the new workstation, however.
All registry keys pertaining in any way to the grammar check in word are alike both on the old and the new workstations. The files in the grammar and spellcheck folder all result unchanged since 1996.
So far all we know is that it works using new workstations and new profiles, i.e. starting from scratch.
We don´t know what the heck is going on.
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Author Comment

by:CaptainFuture
ID: 1563728
We have already tried to undo all policy changes, but we actually found neither a policy nor a registry key that gave us the possibility to grant or prohibit access only to the grammar section of the word options menu
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LVL 23

Accepted Solution

by:
Tim Holman earned 200 total points
ID: 1563729
Captain,
  Try another approach...
  Backup the registry.
  Delete the keys :
 HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\Grammar\MSGrammar
  HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Proofing Tools\Grammar
  Remove MSGREN32.DLL and MSGR_EN32.LEX from Program Files\Microsoft Share\Proof
  Fire up Word - the Grammar section should now be greyed out because it's been removed...
  Then - put the MSGR* files back into Proof, restart Word.
  Word will update the registry as it fires up and reinstall Grammar.
  It shouldn't be greyed out any more !
  I've just tried it on mine - it works, and it recreates registry entries.
 
Tim
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