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Modem V.90 Upgrade

My internet supplyer has changed to V90 protocol and I cannot access anymore, technical service tels me that I will need to replace my modem or upgrade, I tried another internet service and all works flawless. My modem is a few months old. Modem Harmony HSP 56K PNP, computer P 2-266 with 64 mg ram. Can anyone helh in solving this problem, or how to upgrade ??
Alro
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alro
Asked:
alro
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1 Solution
 
sgentherCommented:
Goto this web site : http://www.harmonyusa.com/drivers.html
There they have the firmware upgrades to get your modem to a v90.
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alroAuthor Commented:
sgenther,
I did get the upgrade, expanded it into 5 or 6 files.
My question is : How do I upgrade my modem from there, do I copy the files  ?? I am not a technician, waiting for your answer. Thank you
Alro
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sgentherCommented:
Is one of them a readme file?,or some sort of txt help file? That should help explain "how to" better than I.
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sgentherCommented:
If you still need help,tell me which file you downloaded and i will see what I can do.
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alroAuthor Commented:
I unstalled the modem and re-installed, still no V90.
The files are:
Mdmchipv 28ko
pctports 3ko
pctwave 2ko
pthsp 1ko
ptsnoop 6ko
uninst 77ko

Alro

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sgentherCommented:
You should have gone to this part of the site...
http://www.harmonyusa.com/hspv90up.html
and done these steps...

HSP Modem Upgrade to V.90 (HM18021)

Please follow the steps below to upgrade your HSP modem to V.90:

Downolad our upgrade driver and save it in a temp folder (example c:\temp\hsp).
Use Windows Explorer, browse to the temp folder (e.g. c:\temp\hsp).
Double click on the file named 21v90.exe (17 files after extracted)
Disconnect from you ISP.
Uninstall your old modem driver:
Click on "Start" --> "Setting" --> "Control Panel"
Double click on the icon "HSP /PCTel modem"
Click on "Uninstall"
A message "Your modem remove successfully!!"
Under "Control Panel", click on icon "System" --> "Device Manager"
Make sure there is no modem icon in the device manager.
Click on "Refresh", click on "Refresh" again
Windows will display a new device found and ask you to input the setup disk.
Browse to the folder where you save the download file (example: c:\temp\hsp), then Click "OK".
Do step 10 if Windows ask you the wave driver.
Reboot you system.
"Control Panel" --> "Modems" --> "Diagnostic" --> "More Info"
The ATI3 Response will tell you the firmware version.
Download V.90 Driver for HM18021

 


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alroAuthor Commented:
Hello sgenther,
Thank you very very much, all worked fine, keep the good work going. Regards, Alro
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