Solved

Modem connection

Posted on 1998-11-01
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Last Modified: 2010-04-27
I cant log on to Prodigy Internet. I get a message that my line is busy . But if I dial a 800 number first, hangup,  then my modem connects every time until I shut down and restart. Then the same thing. Please explain if you have an answer.
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Question by:olsonl
13 Comments
 
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Expert Comment

by:vikiing
ID: 1012027
Can you specify your problem a bit more ?. Although it sounds like having a wrong initialization string, I'm not sure to understand you well.
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Expert Comment

by:j_powers
ID: 1012028
Try two things:

1. turn off 'wait for dialtone'. I will have the line is busy problem if I have a message, because the dial tone is different.

2. If you do not have an initialization string in your properties, then try the following two:

AT&F
ATZ&F

If you do have a string in there, then copy down the string, and use the basic strings - then if you can connect, then put the string back in one part at a time.

Let me know what happens.
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Author Comment

by:olsonl
ID: 1012029
I  cannot find initialization strings. Where are they located?
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Expert Comment

by:skylab060398
ID: 1012030
What modem is it?
Manufacturer and model Name please
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Author Comment

by:olsonl
ID: 1012031
SVEC 56K V90model WS-5614WMC based on Lucent chipset
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Expert Comment

by:j_powers
ID: 1012032
In Control Panel, go to modems. Choose your modem, and go to properties. In there, you will see the advanced area. A line for init string will be in there.

Prodigy may have a place to put in init strings too, check the Prodigy documentation to see if there is a place to put in init strings.

Let me know what happens
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Author Comment

by:olsonl
ID: 1012033
The only place I see the string is in the view log area.
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Expert Comment

by:cheekycj
ID: 1012034
j_powers is right AT&F is probably the best safe string you can use but to get
the right string you might want to refer to your modem manual or go to the manufacturer's
website and search for the appropriate search string.
Using the manufacturer supplied string is a lot better than AT&F

CJ
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Expert Comment

by:Chileno2000
ID: 1012035
Sometimes modems come with a setup disk or cd and when you run it it asks you for the coutry where the modem is being used. If this setting are wron it can give problems very similar to this. See if you can find the disk and try it. Sometimes modems get auto detected and people don't run the setups disk and this can happen.
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Expert Comment

by:j_powers
ID: 1012037
Wait a minute. How could you accept his answer? I suggested that first. I don't mean to sound childish, but fair is fair.
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Author Comment

by:olsonl
ID: 1012038
okay its yours

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Expert Comment

by:j_powers
ID: 1012039
How? you already accepted an answer

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ComTech earned 0 total points
ID: 7019034
Time to close this abandoned question.

ComTech
CS @ EE
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